Smart Money People Logo

NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

1
I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Wow, super quick accurate answer!

5
Immediate answer, clear and accurate response, easy to use if you are familiar with instant messaging chat...good job! Reviewed on: 15th March 2021

Quick and easy to use process

5
At a time when it's difficult to speak to someone and you go through different layers of responsibility this process has proved very easy to use and with excellent results. Reviewed on: 15th March 2021

Great service

5
The use of apps for customer service means no waiting in long telephone queues. Great help. Reviewed on: 15th March 2021

Fast and easy transaction

5
Everything is on point. Didn’t have any issues on updating my address Reviewed on: 15th March 2021

Accounts are secured and properly taking care of.

5
Transactions are quicker with good customer service Reviewed on: 15th March 2021

Very helpful

5
Very happy with the information I was given Reviewed on: 15th March 2021

easy steps

4
Once I asked the app for help it was easy to do Reviewed on: 15th March 2021

Good service

5
Answered my query immediately and accurately Reviewed on: 15th March 2021

Good service

5
Wxelent service and good service Reviewed on: 15th March 2021

Super service

5
Always able to help and deal with my query; support us with our financial situations whenever necessary Reviewed on: 15th March 2021
Are you a business? Get insights, reply to reviews, invite customers and understand their needs