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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Simple to use

My loan application was very straightforward Reviewed on: 13th March 2021

Sorted

Just logged on and asked to change address through digital chat with Cora. Was worried it would be too difficult as not really compute savvy but was easy. Reviewed on: 13th March 2021

Easily accessible and simple to use

More than extremely satisfied and would recommend to any bank customer Reviewed on: 13th March 2021

Perfect

Always a good quick service and a good knowledge of the Consumer question's asked. Reviewed on: 13th March 2021

excellent service

quick response to question,answer within seconds Reviewed on: 12th March 2021

Great service

Succinct, easy, efficient service!! Reviewed on: 12th March 2021

Great experience

Everything was great and looking forward for the future Reviewed on: 12th March 2021

So quick and straightforward

Wanted to change my address and thought I would have to go into the branch. The digital assistant changed it all online for me and it was so fast and straightforward. Perfect! Reviewed on: 12th March 2021

Ease of use

Very fast and quick to use excellent Reviewed on: 12th March 2021

Quick & easy responses

Always easy to access Cora digital assistant and always a quick response Reviewed on: 12th March 2021

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