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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Great Service

Happy with Nat west for nearly 40 years Reviewed on: 12th March 2021

Very good with her help

I enjoyed chatting and her help was very helpful Reviewed on: 12th March 2021

Quick and easy

My issue was dealt with quickly and I didn't have to wait on the phone or in any ques to speak with someone. Reviewed on: 12th March 2021

Excellent

Very professional and to the point Reviewed on: 12th March 2021

Cora

Quick, user friendly and extremely efficient Reviewed on: 12th March 2021

Swift resolution

I was extremely pleased with the swift resolution, to a query I posted. I was also extremely impressed with all of the options presented to me. Reviewed on: 12th March 2021

Workerall ok

All ok. Today. But thought this had already been done for me after a phone call Reviewed on: 12th March 2021

Really easy to use.

Making banking easier with Cora! Reviewed on: 12th March 2021

Convenient & Useful

It was super easy to find out how to order new debit cards Reviewed on: 12th March 2021

Easy to access

Quick answer to problem made easy with answer options Reviewed on: 12th March 2021

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