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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Very helpful

Always get the answers I need hardly ever have to be put through to someone Reviewed on: 12th March 2021

Good bank

Always there when I need help or I dont understand some things Reviewed on: 12th March 2021

Accessible , friendly, fast, confidence giving.

I am always astonished at how easy and friendly your service is, Reviewed on: 12th March 2021

Extremely helpful

When I needed help I immediately got back detailed and helpful answers Reviewed on: 12th March 2021

Brilliant service

Always helping in every way they can Reviewed on: 12th March 2021

Quick and easy

Everything sorted quickly and everything was so easy to sort out Reviewed on: 11th March 2021

Please very rude

I need all this blocking please Reviewed on: 11th March 2021

Nono

Am happy to use NatWest Bank and ur hospitality and Good kinds of for costumer Reviewed on: 11th March 2021

quick easy and to the point

Look at the title for what I mean Reviewed on: 11th March 2021

Speedy change of address

I have spent most of the past 2 days changing my address and 'Cora' was by far the most efficient and quick. Reviewed on: 11th March 2021

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