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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

1
I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Online banking

4
Easy to check balance and transfer money. Helpful online advice Reviewed on: 10th March 2021

Brilliant

5
Excellent app. Easy to use. Bank extremely helpful Reviewed on: 10th March 2021

Mrs Virginia Richardson

5
Cora was able to solve my question/problem in seconds. Reviewed on: 10th March 2021

Helpful

5
Very helpful and gave me the information I needed quickly solved my query. Reviewed on: 10th March 2021

Promptness and accuracy

5
Very satisfied with such a swift turnaround Reviewed on: 10th March 2021

vast improvement over old call centre

5
Quick and effective. Vast improvement. Reviewed on: 10th March 2021

Brilliant for straightforward requests

5
I needed an ISA to be reactivated. Took about three minutes using Cora... if I had attempted by phone I suspect I would not even have passed through the dialling choices in that time! Great experience. Reviewed on: 10th March 2021

Swift code

5
Able to find with the help of Cora Reviewed on: 10th March 2021

Easy to use

5
I found it easy to use and got the results I was looking for, it was better than waiting on busy phone lines. Reviewed on: 10th March 2021

Helpful

4
Answered my query - was helpful when I contacted them. Reviewed on: 10th March 2021
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