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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Quick and easy

Answered my questions right away. Quick and easy to use Reviewed on: 10th March 2021

Fast efficient service

I had a quick question to ask about my account - Cora was able to answer within seconds saving me time phoning or going to my branch Reviewed on: 10th March 2021

Cora is quick, efficient and to the point.

I used Cora to query a transaction and it came back with the exact advice I was looking for in an instant. Excellent customer service! Reviewed on: 10th March 2021

Very helpful

Prompt response at late hour. Put my mind at rest Reviewed on: 10th March 2021

Very easy to use

What an amazing idea. Very easy to use and fast and safe so you dont need to go into a branch. Reviewed on: 9th March 2021

Statement

I need the last 3 months off statement and I need to print but I don't know how ? Reviewed on: 9th March 2021

Very helpful especially during covid

Time saving and convenient great experience Reviewed on: 9th March 2021

Brilliant quick service

Brilliant would definitely recoomend Reviewed on: 9th March 2021

An Original Solution

Cora gave an extra dimension to the side of on-line help out of hours. Reviewed on: 9th March 2021

Brilliant chat bot!

Extremely quick and efficient. Easy to use and answered my question. Reviewed on: 9th March 2021

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