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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

EASY TO USE ONLINE

BRILLIANT AND QUICK SERVICE, SO EASY Reviewed on: 9th March 2021

Great customer service

Customer service is always great and they always have a resolution to my problems Reviewed on: 9th March 2021

Request for statement information

Didn't need to speak to an agent directly. Quick and efficient response from online chat Reviewed on: 9th March 2021

Very responsive and easy to follow advice

Instant help in a easy to use app with easy to follow advice Reviewed on: 9th March 2021

Great

Perfect service, speedy and saved the need for a phone call for a simple issue Reviewed on: 9th March 2021

Fast and easy to understand

I was having a issue with an activation code and i got the answer i was looking for plus a great and very easy explanation among it for a better understanding. Great job Cora! Reviewed on: 9th March 2021

Best Automated Service Experienced

simple and easy system - no waiting for agents to answer your question - refreshing Reviewed on: 9th March 2021

Very prompt reply

Forgot my details and had a very quick reply to help me. Reviewed on: 9th March 2021

Change of Address

Very quick, easy and simple to do this online. Highly recommended. Reviewed on: 9th March 2021

Reactivity Efficiency

Cora replies very quickly, provides relevant answers and shows a real efficiency. Congrats! Reviewed on: 9th March 2021

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