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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

My CORA Exp

It is easily accessible, the automatic responses has a lot of information, that means it is regularly updated, so you can get a guidance on your query immediately, if not an agent will be assigned and take you through the process, very helpful, user friendly and innovative with customer care at its heart. Reviewed on: 9th March 2021

Change of address

Changing my address with Cora was quick and easy to complete Reviewed on: 9th March 2021

Efficiency

Very efficient service no fuss and answered the question without needing to send me anywhere or speak to someone. Reviewed on: 9th March 2021

Easy banking

I have been using NatWest online for years now, first on the website on my laptop, but latterly on the app on my phone. Never had an issue with either. On the occasions I needed face-to-face in the bank they have always been v.helpful. Reviewed on: 9th March 2021

Best Bank

Always there to help you and deal with any requests quickly. Reviewed on: 9th March 2021

Happy customer

Just easy to use, happy with the bank. Reviewed on: 9th March 2021

Help with a Fraud Dispute

Very prompt and efficient service Reviewed on: 9th March 2021

Instructions were easy to understand

I find I.T. difficult sometimes, your service is very user friendly. My problem has been with the Card reader, however I think I have overcome my misunderstanding Reviewed on: 9th March 2021

Super service

Cora is so simple to use and takes all the hassle out of changing details etc. Highly recommend using it. Reviewed on: 9th March 2021

Excellent

Changed business name in minutes Reviewed on: 9th March 2021

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