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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Satisfied

I was satisfied with the service Reviewed on: 8th March 2021

Always extremely helpful

I suffer with mental health and in branch they always make me feel comfortable and nothing it’s too much bother when it comes to extra explaining and putting me in the right direction Reviewed on: 8th March 2021

AGAM

Clear and helpful instructions. Reviewed on: 8th March 2021

cora helped me

i didnt know my bank details so i asked cora Reviewed on: 8th March 2021

Like a bank ought to be

Friendly, efficient and always helpful Reviewed on: 8th March 2021

Information Request

Cora was prompt, asking all the right questions to ensure that I had a answer/solution to the presented issue. Reviewed on: 8th March 2021

Action to be taken

It was a quick and hassle free exercise Reviewed on: 8th March 2021

Cora was quick and efficient with dealing with my issue.

Required information and wasn’t sure how to access the data. Cora was very clear with her instructions and guidance. Able to obtain relevant information within minutes. Thank you Cora. Reviewed on: 8th March 2021

Natwest gave me the chance to start my business. I will always stand by them.

10 out of 10 for safety customer service. Reviewed on: 8th March 2021

Best place to Bank

Always professional helpful staff. Recommend to all Reviewed on: 8th March 2021

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