Write a review

Go to business site

NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Very helpful

I don't think card readers are a very good idea for banking. You are making it harder for people to bank online, especially those who don't know what they are doing Reviewed on: 8th March 2021

Answers questions well

It was a Quick and efficient service Reviewed on: 8th March 2021

easy to use ....

very efficient very clear and easy to use Reviewed on: 8th March 2021

Prompt and accurate response

My request was quickly and accurately fulfilled. The chatbot feature within Natwest has come a long way since its first introduction. Reviewed on: 8th March 2021

Easy to use

The Cora app and NatWest banking app are both easy to use, with a good lay out, easy to navigate around and can do most things with the touch of a button Reviewed on: 8th March 2021

Quick response

It's first time to chat and it was very smooth n nice Reviewed on: 8th March 2021

Fast, Efficient and straight forward

Natwest have always made sure I am happy and when ever I am need of changing, updating or contacting them they have always been helpful Reviewed on: 8th March 2021

Online chat

It was very easy and quick to resolve the problem Reviewed on: 8th March 2021

simple easy to follow

simple easy to follow, even for an elderly incompetent computer user Reviewed on: 8th March 2021

been with NatWest all our business life

always been helpful and usually easy to deal with Reviewed on: 8th March 2021

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Money Transfer
from Paysend 1.94 from 29 reviews
Money Transfer
from Smart Currency Exchange 4.63 from 31 reviews
Money Transfer
from Currency Solutions 5.00 from 1 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub