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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Order of cheque book

Quickness of request for a new cheque book Reviewed on: 7th March 2021

Brilliant

Brilliant and very easy. Feels like a proper person Reviewed on: 7th March 2021

Service

Excellent service and I would recommend to anyone Reviewed on: 7th March 2021

Amazing Bank

Easy banking, friendly staff. Very quick to get any issues solved. Reviewed on: 7th March 2021

It is a good product

I think it is a good product as I managed to get help very quickly, but still I would prefer to talk to someone. Call me old fashioned... Reviewed on: 7th March 2021

Very satisfied

Very satisfied with the help given Reviewed on: 7th March 2021

Cora is on the money

Fast and efficient response to query about card readers Reviewed on: 7th March 2021

Banking

I would highly recommend Nat West to all my friends and family and I would like to thank you for the support I have received today with my questions Reviewed on: 7th March 2021

excellent and quick service provided

excellent and quick service provided Reviewed on: 7th March 2021

Excellent

User friendly service, intuitive and quick. Reviewed on: 7th March 2021

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