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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Brilliant online chat feature

This feature is quick, efficient and the best online chat I have ever used. Reviewed on: 7th March 2021

excellent customer service

bank automation at its finest love it Reviewed on: 7th March 2021

Excellent service

Very fast clear instructions, great help Reviewed on: 7th March 2021

Quick and easy automated system.

Easy to navigate. This was easy to use with yes of no options. The update I needed to complete was quick to do. Reviewed on: 6th March 2021

Cancelling a payment

My experience today was great and straight forward. Reviewed on: 6th March 2021

really nice and know her stuff

sort thing real quickly and very helpfull Reviewed on: 6th March 2021

Love the services and customer service and Cora function just keeps improving. Hard to know if there's a customer service rep on the other end, yet job gets done!

Problems always resolved. Customer service gets the job done, excellent security. Great to see new additions to Mobile App. However, the actual App is difficult to negotiate and find what is needed easily. Online banking I would prefer to have an easier link to Mobile App, and choice to have it so. Not going to abandon bank because of it, but look forward to updates. Postal service is great, but as someone with chronic illness, having trouble getting to the post, both branch and box. Seems that there must be a more convenient method of deposit. Thrilled about the inclusion of international cheque deposit/payment-in. Reviewed on: 6th March 2021

Information requirements

Cora replied to me straight away and answered my question, and set my mind at ease. Reviewed on: 6th March 2021

Straight forward easy to follow

Easy no problems I now know what I have to do Reviewed on: 6th March 2021

Excellent customer service

Very good customer service and easy to follow instructions Reviewed on: 6th March 2021

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