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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

easy to use

Very quick and easy to use. Good security Reviewed on: 5th March 2021

Great service

Easy to use & fast replies, solved my problem. Reviewed on: 5th March 2021

Loan Payment

I was having difficulty in making a new payment on my account and Cora helped me understand what i needed to do which was very helpful. Thank you Reviewed on: 5th March 2021

Excellent addition.

Easy to use. Efficient, concise and effective response to my query, allayed my fears, informed me ab the current situation and further actions that might be required. This is how ai/virtual assistants should be, others should take note! Reviewed on: 5th March 2021

Detailed and very quick responce

Cora responce quick and so reasonable very detailed im so happy to nominate her. Reviewed on: 5th March 2021

Instant response

Very fast answering of any questions to get the job done Reviewed on: 5th March 2021

Quick n' easy

I wanted to reactivate my ISA and it was very quick and easy. The digital assistant was straight forward and to the point with the questions and knew exactly where I was going with my request with minimal input from me Reviewed on: 5th March 2021

.

Cora helps you to understand for concern or issues and also gives you advice on what to do to solve the problem as well as where or how you can get extra help if needed. Reviewed on: 5th March 2021

good service

good service. the staff have always been very helpful Reviewed on: 4th March 2021

It was very easy to change my address

I thought this would take me hours sorting out. However, it was just few seconds via chat Reviewed on: 4th March 2021

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