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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.7 (6037 reviews)

View other NatWest Group - Cora products

4.53

Based on 6,037 reviews, last reviewed 22nd Nov 2024

No new 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Stick to calling, far better. I've attempted to use Cora each time I have a problem, it simply doesn't understand plain questions. E. G. How much will it cost to pay off my mortgag... Read more Reviewed on: 22nd November 2024

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About this product

NatWest Group - Cora Digital Assistant reviews (6037)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Cora

Cora is easy to use and so far, has understood everything I have asked Reviewed on: 11th April 2023

Very Helpful

Easy to use, common sense responses Reviewed on: 11th April 2023

Easy to use

Easy to usehsbbdnjdjjdnfnnfmdmmdnnfn Reviewed on: 11th April 2023

Cara saves me time and provide some information that could help my enquiries

10 of 10 for Cara. This innovations has saved me time over and over with some tailored advise and sometimes i don't need to go through to an adviser Reviewed on: 11th April 2023

Fast response

Good service and helps with issues Reviewed on: 11th April 2023

Fantastic service

I have been a Natwest customer for almost 10 years and I cannot find a fault in them. Cora has been a brilliant service that I am able to access at any time, and has been able to help and support me with my questions. Cora is a very simple and easy way to use with online banking, and helps every time I have a question or query. Natwest are a brilliant bank to be with, and they are very loyal to their customers. Reviewed on: 11th April 2023

Will Definitely Tell friends and family about Cora

Had no problems setting up Cora with digital Id and my account so easy to use and do Reviewed on: 11th April 2023

Helpful virtual assistant

Cora is very helpful and useful, when there isn’t an answer available you are transferred to a team member, very thorough with trying to answer the questions before transferring as well. Reviewed on: 10th April 2023

Good

very nice I am glad that I vote Reviewed on: 10th April 2023

Ineffective process

Computer generated tokenism purporting to be a service. I will abandon my application to open a bank account. Reviewed on: 10th April 2023

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