Write a review

NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.69 (6044 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,044 reviews, last reviewed 6th May 2025

No new 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Nobody wants to do anything!!! After getting nowhere with that silly CORA, I decided to venture into my branch, but was told to carry out the procedure online. Obviously the custome... Read more Reviewed on: 6th May 2025

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6044)

Review of the NatWest Group - Cora, Digital Assistant:

Waste of time.

Waste of time. Keeps crashing. The worst generative AI , I have ever seen. Don't link back to historical chat issues ir anything. Badly trained by a person never dealt with bank ir transactions is my conclusion. .. Reviewed on: 22nd October 2024

Good but sometimes struggles to understand

Had a query about applying for opening a new account and Cora struggled to understand exactly what I was talking about, so I had to speak to a human colleague instead. Reviewed on: 8th April 2023

Trust Cora for Clarity

Cora is the most helpful adviser a customer could wish for. She has guided me through some situations online where I was totally lost She navigated me to where I wanted to be and was exceptionally patient. Reviewed on: 8th April 2023

Like a second wife!

She is there when you need help, you cant always get through to 'people' and Cora can get you that step closer and give you confidence in what you are doing or what you want to achieve. Reviewed on: 8th April 2023

Frustrating

Long waiting times and no-one took ownership of my problem, continually passed off to others. Reviewed on: 8th April 2023

Love this chat bot!!

Solves more than half of my queries before a human colleague which halves my waiting time and increases my satisfaction with every question it answers. Reviewed on: 8th April 2023