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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,058 reviews, last reviewed 11th Feb 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026
Kevin B's avatar
Kevin B
Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

1
I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024
Martin's avatar
Martin

Quick response

5
Answered my question very quickly and thoroughly. Reviewed on: 31st March 2022
Lyn Griffin's avatar
Lyn Griffin

They are good

5
She helped me finger out where my card is and it no it way and now I don’t feel worried anymore I think they are a good bank at keeping everything safe but there is room for Improvements Reviewed on: 31st March 2022
Kelly's avatar
Kelly

Very helpful

5
Straight to the point and explained perfectly, thanks. Reviewed on: 31st March 2022
Craig McMonagle's avatar
Craig McMonagle

Quick and easy to use

4
Lost my business debit card and needed to know how to apply for a new one. Reviewed on: 31st March 2022
Malcolm Lowes's avatar
Malcolm Lowes

Excellent service

5
Very good and effective service. Quick and easy to use Reviewed on: 31st March 2022
Sophie Worrall's avatar
Sophie Worrall

Very helpful

5
Simple & very easy to use Very helpful & would recommend to use if help needed Reviewed on: 31st March 2022
Ronnie Mitchell's avatar
Ronnie Mitchell

Digital assistant - has all the basics

4
If you have a standard type question then Cora is pretty useful, acting in a similar way to an interactive FAQ guide without digging through lots of useless info. Good selection options to drill into what you are after and you can get through to a real person if the query is more difficult to answer than the stock responses. Reviewed on: 31st March 2022
Ross Colbourne's avatar
Ross Colbourne

Very efficient, quick and clear response.

5
I got all the details that I needed very quickly and they were clear. Reviewed on: 31st March 2022
Karl Stephen's avatar
Karl Stephen

Great bank and services

5
Very responsive to issues. Cora is intelligent. Bank resolves problems quickly. Communication and check in from the bank are great. Reviewed on: 31st March 2022
Eniye Oshunbiyi's avatar
Eniye Oshunbiyi

got my information within 2 minutes

5
asking about extending our mortgage, was expecting a long search for information, but within 2 minutes Cora had directed me to the information i needed Reviewed on: 31st March 2022
Sally Chicken's avatar
Sally Chicken
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