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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2061 reviews)

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4.60

Based on 2,061 reviews, last reviewed 4th Feb 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

amazing easy to use. amazing easy to use. been using natwest for a very long time honestly can’t complain Reviewed on: 4th February 2025

Latest lowest rating:

1

Really poor customer service When I needed some customer support, they were horrendous. I had the example where I was scammed by a car rental company and lost money and also havin... Read more Reviewed on: 30th January 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

NatWest Basic Account reviews (2061)

Review of the NatWest, Basic Account:

Reliable and Organised bank

Great bank with really easy to use website. Reviewed on: 1st December 2019

Banking app - Natwest

Good banking, easy to use, and if need help , the assistance is there Reviewed on: 7th April 2023

Fantastic

The staffs are very helpful and kind. And the online banking app is very very comfortable. Reviewed on: 6th April 2023

Rubish bank

Was with this bank for 45 years. Closed account and went somewhere else as their customer support was very poor they gave me wrong advise in 4 different occasions. Reviewed on: 6th April 2023

Friendly app

I use it every week and the app is user friendly Reviewed on: 6th April 2023

Only used because I have to

Not great service offshore call centres always have trouble making myself understood. Just recently introduced a biometric validation system - drives me potty takes an age to get anything authorised. No branches near me so I can’t just pop in or take cheques for my business activity They use to be good something has gone wrong. I only bank with them now for my DDI transactions and everyday payments. I wouldn’t use them for anything else as it’s so difficult to talk to a human Reviewed on: 6th April 2023

Control over the account

As the app itself is improving is helping the costumers the aware of their own savings and how to increase knowledge in savings. Reviewed on: 5th April 2023

Mr sivaganesh jeyasinghe

I am very happy about the service Reviewed on: 5th April 2023

Long time customer

Been with bank over 30 years and like the service. Reviewed on: 5th April 2023

Natwest a good bank

First of all it's great to have a local bank (High Wycombe) that's opened ti 4.30pm unlike my other bank Barclays that shuts at 3. The staff are very knowledgeable about the services. I find it easy to use the services in the bank whenever I visit. The app is also straightforward and the security features are excellent Reviewed on: 5th April 2023

Very polite and helpful

Staff are always willing to help you sort out any problems you might have with your accounts Reviewed on: 5th April 2023

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