Write a review

NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2081 reviews)

View other NatWest products

4.49

Based on 2,081 reviews, last reviewed 10th Mar 2025

1200% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

4

Been with them since I started work on 1990 Been with them since I started work on 1990 Reviewed on: 10th March 2025

Latest lowest rating:

1

Really poor customer service When I needed some customer support, they were horrendous. I had the example where I was scammed by a car rental company and lost money and also havin... Read more Reviewed on: 30th January 2025

Read all reviews See your review

About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

NatWest Basic Account reviews (2081)

Review of the NatWest, Basic Account:

Great customer service

The account itself is nothing special but the contact and support around it is fantastic. Every time I've sought help or advice, whether it be online or in branch the staff have always been exemplary . Reviewed on: 12th February 2017

It's OK and the app is easy to use

It's OK and the app is easy to use Reviewed on: 21st February 2024

I am a bank pensioner and therefore am tied to...

I am a bank pensioner and therefore am tied to the bank Reviewed on: 21st February 2024

Just what you need from a bank account

Just what you need from a bank account Reviewed on: 20th February 2024

No issues

Excellent experience with NatWest, have been with them for 16 years. Reviewed on: 18th February 2024

A very professional bank .

A very professional bank . Once you are established with them they will help you straight away with loans or credit. Reviewed on: 17th February 2024

I've been a NatWest customer for 30 years and have a...

I've been a NatWest customer for 30 years and have always received excellent customer service from them. They are also always very helpful in-branch too. Reviewed on: 16th February 2024

Good bank for current account and fixed term interes...

Good bank for current account and fixed term interest rate is good Reviewed on: 16th February 2024

Excellent customer service always go the extra mile...

Excellent customer service always go the extra mile to ensure enquiries are met. Reviewed on: 15th February 2024

Service from NatWest

I always managed family finances but was near death in hospital for three weeks and my husband accrued an overdraft equal to three months mortgage. My rare illness hit the headlines for three consecutive weeks and when I visited NatWest I was told not to worry about the overdraft, I would be charged no interest because they knew I’d clear it in time now I was back in charge! Reviewed on: 15th February 2024

New customer, their app is fantastic for online bank...

New customer, their app is fantastic for online banking. Customer service has also been great. Reviewed on: 15th February 2024

Do you have a different NatWest product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Current Account
from Starling Bank 4.94 from 27333 reviews
123 Current Account (discontinued)
from Santander 4.16 from 1240 reviews
FlexDirect
from Nationwide 4.36 from 266 reviews

There's still more to see!

NatWest has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub