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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2101 reviews)

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4.50

Based on 2,101 reviews, last reviewed 15th Jun 2025

7% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025

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About this product

NatWest Basic Account reviews (2101)

Review of the NatWest, Basic Account:

Not too shabby

Have been with NatWest since I was 16, so quite a while! Have always solved any problems I’ve had. Recently wanted to set up 2 junior Isa’s for my children, was very disappointed to find that natwest only offer a stocks and shares junior ISA and not a cash one. Had to outsource to another company as I didn’t want to gamble with my children’s future money Reviewed on: 26th January 2020

Anything I've tried to do has been complicated and f...

Anything I've tried to do has been complicated and frustrating. Given inaccurate advice (like to get a better interest rate, empty your ISA into your current account), the chatbot makes you want to stick pins in your eyes, customer service is just appalling and they really do not care. Starling bank are an awesome alternative! Reviewed on: 9th July 2024

Blocked my account for 2 days.

Blocked my account for 2 days. To help me. Said would get text to deal with the however, never did. Be warned if it happened to me it can happen to you Reviewed on: 8th June 2024

Patient Staff

When I had an issue with my old bank account they took the time to help me sort it all out. Reviewed on: 26th May 2024

NatWest are a fantastic ank to help wi...

NatWest are a fantastic bank, always able to help with any problems and a great app Reviewed on: 24th May 2024

Very positive to still have a branch in our local town.

Very positive to still have a branch in our local town. The customer service is the best i’ve experienced with banks that i’ve been with. I do not like the online banks where i don’t have a physical branch - and every Natwest employee seems to go above and beyond for me when i go in with a problem. Reviewed on: 24th May 2024

I have been a NatWest customer for 15 years and they...

I have been a NatWest customer for 15 years and they have been generally quite good. They have been supportive in various situations when I have needed help and they usually been able to answer any queries that I have. Reviewed on: 23rd May 2024

everything is ok but the overdraft interest is high

everything is ok but the overdraft interest is high Reviewed on: 15th April 2024

I have been with them for years.

I have been with them for years. Customer services are easy to get through to and app is very well designed Reviewed on: 15th April 2024

Very good

Very profitable bank. Super easy to use and easy. Lots of possibilities Reviewed on: 15th April 2024

Reliable and trustworthy

I’ve been with NatWest for 10 years and have never had a problem with them. The app is easy to navigate and offers good insights into how you spend your money that have helped by giving me a reality check into how much I am spending in certain categories. Reviewed on: 12th April 2024

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