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NatWest: Business Banking reviews

Name: Business Banking
Rating: 3.06 (194 reviews)

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2.73

Based on 194 reviews, last reviewed 21st Oct 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

42%

Latest highest rating:

5

I am a new business customer with NatWest and so far... I am a new business customer with NatWest and so far my experience with them and the app has been excellent Reviewed on: 28th March 2025

Latest lowest rating:

1

This is a terrible bank. This is a terrible bank. I had business banking with them and in covid took a bounce back loan as I had to close my business. having really struggled ... Read more Reviewed on: 21st October 2025

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About this product

NatWest business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at NatWest is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of NatWest business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

NatWest Business Banking reviews (194)

Review of the NatWest, Business Banking:

Not for small Businesses

If your a small business don't bother with Natwest I've been with them nearly 10 years and they no longer have business managers in store where you could make an appointment and discuss your needs job done. Now its all by phone I called natwest last Friday they don't me id have to book a call back I couldn't actually speak to anyone because they don't have a number for the finance dept so they sent me an email which let me book an appointment the following Wednesday (5days time) between 13:30-14:00. 13:39 I get a text from natwest saying they tried to contact me but they couldn't get through. But i had no missed calls or a text from my carrier. long story short its been a week with lots of promises from natwest but still nothing. I told natwest it was for a new contract and I could lose a lot of money, but they don't care. Don't wast your time. Reviewed on: 27th July 2018

Mobile Phone Banking

The Nat West App enables you to securely and instantly do day to day banking on your mobile phone including banking (most) cheques, BACS Payments, account transfers and access to your transactions. Reviewed on: 4th April 2023

Excellent service

Great efficient service at the Uxbridge branch. All staff are very helpful and friendly. Reviewed on: 4th April 2023

Am so disappointed in NATWEST

Gone are the days of helpful banking. They placed a restriction on a personal account and business account. They dont even inform you. And Then they don't even respond to emails. Or acknowledge them The whole department is 1 person. They dont even provide a contact number. Will be taking my banking elsewhere. HSBC seem a much more professional option. Reviewed on: 31st March 2023

The best and the most easiest online banking

NatWest has the most easy and straightforward online banking platform in UK Reviewed on: 20th March 2023

Brilliant and easy to use

Absolutely the best app for banking Reviewed on: 17th March 2023

Costumer

Very good now problem sped of service Reviewed on: 16th March 2023

So easy to use and navigate the online banking app!

I've been able to set up multiple bank accounts to fill my needs within minutes. Reviewed on: 14th March 2023

Business banking

Using the nat West mobile app to run our business is essential. It also connects to our accounting app seamlessly. I can do everything on my phone at a touch of a button. Really amazing. Thanks natwest! Reviewed on: 13th March 2023

Been with natwest for over 40 years, very helpful staff

Brilliantservice always happy to help Reviewed on: 13th March 2023

Good

Good very very good I have bank natWest Reviewed on: 13th March 2023

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