Write a review

NatWest: Cash ISA reviews

Name: Cash ISA
Rating: 4.27 (90 reviews)

View other NatWest products

4.25

Based on 90 reviews, last reviewed 24th May 2024

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

61%

21%

Latest highest rating:

5

Excellent isa rate and good customer service when I... Excellent isa rate and good customer service when I reported a bereavement, well done Reviewed on: 24th May 2024

Latest lowest rating:

1

Absolutely abysmal. Absolutely abysmal. Terrible service and terrible response from the customer service team. Misleading information and failing system that doesn’t regi... Read more Reviewed on: 15th April 2024

Read all reviews Write a review

About this product

NatWest ISA reviews from our Smart Money People can help you to give you the inside track on what having an ISA with NatWest is really like. Oh, and if you have experience using a NatWest ISA, you can write a review too. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

Review NatWest: Cash ISA now

Help others make smarter decisions by sharing your own experience.

Write a review

NatWest Cash ISA reviews (90)

gREAT ACCOUNT

Easy process, quick to set up, thoroughly recommend Reviewed on: 10th February 2017

Cash ISA

Easy to apply for one online and understand all of the information it provides on the account. Reviewed on: 10th February 2017

Go West!

I have been with Natwest since I was a child, thats well over 30 years ago. I collected all piggies when I was a child and have always been valued as a long time customer. The staff in the bank are friendly and in regards to my ISA-its been a great way to save money! Reviewed on: 5th February 2017

NatWest saving account

I have been offered Saving account as a NatWest customer. No issues with the setup, the bank is providing what has been promised. Reviewed on: 11th September 2016

Branch staff 1, Remote Access Nil

Staff in branch could not be more eager to help, and - despite a pointless, ugly, trendy redesign - customers tend to leave our NatWest smiling. More people now use app / online banking. The app is so limited in what you can see and do, I rarely bother. The website - unlike Santander - forces you to phone if you have a query. Crazy. They have to guess an answer or research one. Email (or logged-in secure web forms for account-specific questions) allows them time to read your detailed description, look into an issue and take their time to find an authoritative, accurate reply. Reviewed on: 8th September 2016

Natwest Savings Experience

I use an instant access savings account with Natwest and I have found the service to be very practical and exactly as it appears - security for your savings complete with instant access via branch, phone, online, or app (none of which I have ever had any problems with). I have also never had any issues with accessing the account or the amount of interest paid. Overall a good, reliable service - exactly what it says on the tin. Reviewed on: 7th September 2016

Nothing special at all

I had a Natwest cash ISA for a few years as I had a current account with Natwest so it was nice to be able to manage everything from within one single place. Unfortunately, every 6 months or so, I got the dreaded email from Natwest telling me that my interest rate was reducing, until it was less than half a percent, so I ended up taking my money elsewhere. Reviewed on: 5th September 2016

Slow but steady

Natwest is the only bank I've ever banked with who take up to 24 hrs to move money from my current account to my savings account. Most other banks are instant from one to the other. Other than that, I find natwest to be a good back-up to my main bank, not had any problems with them. Reviewed on: 31st August 2016

Good straightforward services

I have been a Natwest customer for many years, and have always found their services very clear and simple to use. Staff are exceptionally friendly and helpful in branch. I do not think that you will receive the best interest rates at Natwest. As such, I would recommend their ISA only if you are looking for an easy way to save and already use Natwest for your other banking services. This will allow you to easily keep track of your money - all in one place. Otherwise, it seems likely that you will get better interest rates elsewhere. Reviewed on: 31st August 2016

Great in Emergencies

I don't really have many dealings with Nattiest but the times I have stand out as having provided me with excellent customer service. Once someone had obtained my details and had used them to purchase iTunes gift cards. Nattiest saw this and stopped it immediately and refunded me my money. The second time was when I lost my purse. NatWest were extremely helpful and accommodating, reassuring me that my money was safe. Reviewed on: 30th August 2016

Do you have a different NatWest product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

NatWest has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub