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NatWest: Fixed Rate Mortgage reviews

Name: Fixed Rate Mortgage
Rating: 4.28 (196 reviews)

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4.13

Based on 196 reviews, last reviewed 17th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

71%

13%

14%

Latest highest rating:

5

Everything is explained in details, very clearly , e... Everything is explained in details, very clearly , excellent communication and professional service with support when you need it Reviewed on: 17th June 2025

Latest lowest rating:

1

Online mortgage has been inaccessible for 2.5 years! Reference number: 84261762 I have not been able to access my online mortgage for 2.5 years because of their faulty IT platforms/systems. And of course... Read more Reviewed on: 21st October 2024

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About this product

NatWest is a financial services provider offering a range of products and services. Its fixed rate mortgage will offer a set interest rate over a specific amount of time, usually between two to five years, but sometimes ten. It’s important to be confident that you understand the terms, conditions and interest rates of a mortgage. Always ask the lender or an independent advisor if you need help understanding your options.

If a fixed rate mortgage seems right for your circumstances, find out how satisfied homeowners are with NatWest’s product. Our NatWest fixed rate mortgage reviews are written by genuine borrowers with real experience of the lender and product. Gain valuable insight to make an informed decision when taking out your mortgage.

Learn why customers chose the fixed rate mortgage and how satisfied they’ve been throughout the term. Read about the application process and how supportive NatWest was throughout. Find out more about NatWest’s customer service and how well the provider solves its borrowers’ issues. All of this and more can be found in our NatWest fixed rate mortgage reviews.

If you’ve ever taken out a NatWest fixed rate mortgage, write a review on Smart Money People today. Why did you choose the lender and product and are you happy you did? What are the main pros and cons you’ve experienced with the fixed rate mortgage? Don’t forget to include whether you would recommend the lender and product to your family and friends. Share any experience you have with the customer service team. Whether good or bad, write a NatWest fixed rate mortgage review today. Together, we can help people like you make better financial decisions.

NatWest Fixed Rate Mortgage reviews (196)

Review of the NatWest, Fixed Rate Mortgage:

Zero rating

It's validating to be able to leave NatWest a review score of zero. I'm tied in to their mortgage with no real prospect of escaping, and they are quite literally ruining my life with their constant errors - wrong amount taken on direct debit, no direct debit taken at all, requiring me to make manual payments when they mess up the direct debit, failing to apply the payments to my account, then hounding me for payment of the amounts that I've already paid. They actually reported one of these monthly debacles to credit reference agencies as a missed payment! In 2023 they did this for six consecutive months, so I ended up taking them to the Financial Ombudsman, who ordered them to pay me a load of compensation. But this year, they've started all over again. I've spent more than ten hours on the phone to them so far in 2024, and the customer service is worse than ever. One member of staff actually blamed me for the error! They'd overcharged me, emptying my bank account and putting me into unauthorised overdraft with my bank, told me reverse the direct debit and make a manual payment for the correct amount instead, sent me an email receipt for payment, didn't apply the payment to my account, then sent me arrears letters telling me I hadn't paid. I literally had a receipt, but they argued that because I hadn't made the payment "correctly" then it was actually a late payment! It's exhausting. Reviewed on: 7th April 2024

Simple process

We’ve banked with NatWest for 15+ years and have now remortgaged with them. Simple process and a decent fixed rate/term considering the current financial uncertainty. Reviewed on: 1st June 2023

Best fixed rate mortgage

Nat West has always offered me the best fixed-rate mortgage rates. Their customer service is efficient and customer-focused and based in the UK with representatives that speak good English, not foreign-based where you can't understand what they say. Reviewed on: 31st May 2023

Excellant service

Excellent service! Staff always helpful and friendly Reviewed on: 11th April 2023

A reasonable bank

I would use NatWest again. After being denied a mortgage by Nationwide twice NatWest have been more reasonable as they take my self employed income. Thank you very much Reviewed on: 10th April 2023

Amazing service

Helpful and knowledgeable, very good service. Reviewed on: 9th April 2023

Fair mortgage

NatWest have been great in providing us with a fair mortgage when it was tough for us to apply with our affordability, they were quick to respond and we felt well supported. Reviewed on: 4th April 2023

New Mortgage

This year I had a new mortgage - and my first ever mortgage! The process was quite daunting but natwest and my financial advisor made the process really easy. The interest rates were high due to the economic climate, but I still think my borrower amount was a good value. I’ve had a good experience when also phoning up when speaking to advisors and everyone I have spoken to have been very helpful and genuine which is invaluable. Reviewed on: 4th April 2023

Easy and efficient

We had a great experience with Natwest securing our mortgage and the rate was extremely competitive. They are also easy to get in touch with when we have had questions. Reviewed on: 4th April 2023

Mortgage

We have a awesome service from this bank and make their payment easy for us Reviewed on: 3rd April 2023

Great rates

App easy to use and great rates saving us money Reviewed on: 1st April 2023

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