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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (1382 reviews)

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4.82

Based on 1,382 reviews, last reviewed 1st May 2026

10% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Very helpful, nice people, quick and efficient. Very helpful, nice people, quick and efficient. Reviewed on: 1st May 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1382)

Re mortgage existing home

All aspects of our application and completion were handled professionally and with the utmost expediency. Well done , we would certainly use and recommend in the future Reviewed on: 26th June 2020

Reply from Newbury Building Society Hi Chris, that is great to hear and thank you for taking the time to leave us feedback! Response date: 1st July 2020

bureaucratic and inefficient

I was applying for a small mortgage on a large house easily within my affordability, yet I had to find and produce many pieces of paperwork as if I was a marginal case. Then when I got the offer it was missing 3 pages and I was asked for on document that my solicitor had produced. taking it to the Building Soc office the day before completion i found it closed early. I know its difficult with coronavirus and home working, but this is the most stressful remortgage I have ever done. Reviewed on: 26th June 2020

The very best service & product offered

First class excellent service , one could not wish for anything better. Reviewed on: 26th June 2020

Reply from Newbury Building Society Hi Sam, thank you so much for taking time to provide feedback - we really appreciate it. Response date: 29th June 2020

Easy change of product

We changed our mortgage product recently. Very easy move with little to do on our part. It is always a good outcome when you end up saving money. Reviewed on: 22nd June 2020

Reply from Newbury Building Society Hi Helen, thank you so much for taking time to provide feedback - we really do appreciate it. Response date: 22nd June 2020

Expertise and smooth transaction

From start to finish I felt valued as a customer. I received excellent expertise from friendly, professional people. I felt no pressure to buy this mortgage, as I have done at other establishments. The overall process was smooth and easy to follow. So glad I came to Newbury Building Society for my mortgage. Reviewed on: 22nd June 2020

Reply from Newbury Building Society Hi Sarah, thank you for taking the time to leave feedback for us - we really appreciate it. Response date: 22nd June 2020

Newbury Building Society

Nice people, good service and products Reviewed on: 19th June 2020

Reply from Newbury Building Society HI Tanya - thank you for taking the time to leave feedback for us - we really appreciate it Response date: 19th June 2020

Our dream

We both had a dream of owning our own property, it did not seem possible at our stage of life until, we were put in Touch with Newbury. Newbury? every form that we filled in together came with full information, booklets, and above all they were easy to grasp, helpful and understand. 5 stars from us, and a very big Thankyou to Newbury Reviewed on: 12th June 2020

Reply from Newbury Building Society HI David, thank you very much for taking the time to provide feedback - we really appreciate it and we are so pleased to hear that you have got your dream! Congratulations and happy new home!¬ Response date: 12th June 2020

Good overall experience

We had a very specific requirement for a holiday let mortgage for expats. The Newbury Building Society were one of the very few providers. Our dealings were mainly through a broker, but everything went smoothly. Reviewed on: 5th June 2020

Reply from Newbury Building Society Hi Sally, thank you very much for taking the time to leave feedback for us - we really appreciate it. Response date: 8th June 2020

Repayment of mortgage

From the start of the process to the end, the staff were fantastic with advising us with very clear and consise details of the procedure and were quick to respond to our request, even with the Covid 19 situation casuing more pressure on them. Reviewed on: 5th June 2020

Reply from Newbury Building Society Hi Lyn - thank you so much for your kind words and for taking the time to provide us with feedback. We really do appreciate it and make sure that our colleagues who assisted you are aware of your feedback - they will be thrilled. Thank you again. Response date: 5th June 2020

Efficient and helpful

We were looking to remortgage but found it difficult as we couldn’t get anyone to view our property for a valuation due to COVID and we ended up staying with Newbury because of this. We we’re approved with other lenders at cheaper rates but due to not being able to get the valuation the mortgages couldn’t complete. Newbury were efficient and helpful when we spoke to them and got paperwork to us quickly and kept us updated by email. Only negative is we will end up paying a bit more. Reviewed on: 5th June 2020

Reply from Newbury Building Society Hi GemM, thank you for your feedback and taking the time to let us know - we do review all comments regularly to see where we can do more. Thanks again. Response date: 5th June 2020

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