Smart Money People Logo
Go to business site
Share this page
Link copied

Newbury Building Society: Mortgages reviews

View other Newbury Building Society products
4.79
Based on 1,354 reviews, last reviewed 30th Jan 2026
72% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
1%

Latest highest rating:

5

Excellent I have been so satisfied by the customer service experience at every contact I’ve had since my mortgage commenced in 2018. They always make an effort ... Read more Reviewed on: 30th January 2026
Natalie L's avatar
Natalie L

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026
Tina L's avatar
Tina L
Visit provider site Read all reviews See your review

About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Mortgages reviews (1354)

Review of the Newbury Building Society, Mortgages:

Great service

5
From start to end of process all staff were excellent with high customer service skills Thanks Reviewed on: 7th February 2025
Guy's avatar
Guy
Reply from Newbury Building Society Hi Guy, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 13th February 2025
Newbury Building Society Logo
Newbury Building Society

Mortgage product transfer

5
Very easy to transfer to a new product at the end of my existing rate. Reviewed on: 6th September 2024
Sean H's avatar
Sean H
Reply from Newbury Building Society Hi Sean, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 11th September 2024
Newbury Building Society Logo
Newbury Building Society

Newbury have always been so helpful, patient, profes...

5
Newbury have always been so helpful, patient, professional and a pleasure to deal with - they never let us down. Reviewed on: 6th September 2024
Di Bradley's avatar
Di Bradley
Reply from Newbury Building Society Hi Di, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 16th September 2024
Newbury Building Society Logo
Newbury Building Society

Very efficient communication

5
All the members we spoke to communicated very efficiently. The mortgage offer was also the best by far. Reviewed on: 31st August 2024
Julia 's avatar
Julia
Reply from Newbury Building Society Hello Julie, we appreciate the time taken to leave us a review, thank you. Response date: 2nd September 2024
Newbury Building Society Logo
Newbury Building Society

Very easy and helpful service, when we needed extra...

5
Very easy and helpful service, when we needed extra loan quickly sorted. Also pleasant and caring response re our anxiety Reviewed on: 31st August 2024
Dorothy Feather's avatar
Dorothy Feather
Reply from Newbury Building Society Hi Dorothy, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 2nd September 2024
Newbury Building Society Logo
Newbury Building Society

In branch service review

4
Newbury is not very good online. Reviewed on: 30th August 2024
Verified Member's avatar
Verified Member

In branch service review

5
Chloe is a very smiley member of staff and always so helpful. Reviewed on: 30th August 2024
Verified Member's avatar
Verified Member

excellent for later life mortgages I used to work in...

5
excellent for later life mortgages I used to work in financial services and there is limited scope in this area.People need later life mortgages due to divorces and other circumstances. Reviewed on: 25th August 2024
JENS LUND's avatar
JENS LUND
Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreicate it. Response date: 27th August 2024
Newbury Building Society Logo
Newbury Building Society

Glad to be getting away!

1
I had a Buy to let mortgage with the Society which was originally at a good rate; the Truss madness resulted in this increasing by almost 300% I appreciate that this was not the Society‘s fault but there was no help at all when I started the selling process (with the tenants moved out) and I had to weather months of £1100 per month expenditure. The icing on the cake was £3500 of early repayment charges. I am simply glad to be getting away from NBS! Reviewed on: 24th August 2024
David R's avatar
David R
Reply from Newbury Building Society Thank you for taking the time to leave feedback David, we can understand your experience has not been positive with this mortgage. We will check your mortgage deal to ensure it was as agreed. Response date: 27th August 2024
Newbury Building Society Logo
Newbury Building Society

Retirement interest only mortgage

5
Easy to set up a phone interview and answered all my questions. Only issue I had was at application stage, as I wanted a retirement mortgage I had to book twice. Saying that all staff were polite and helpful. Reviewed on: 24th August 2024
Steve's avatar
Steve
Reply from Newbury Building Society Thank you for taking time to provide feedback - apologies for the double booking - we will make sure this is clearer. Response date: 27th August 2024
Newbury Building Society Logo
Newbury Building Society

Excellent service, efficient and friendly throughout

5
Excellent service, efficient and friendly throughout Reviewed on: 24th August 2024
Jane C's avatar
Jane C
Reply from Newbury Building Society Hello Jane, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 27th August 2024
Newbury Building Society Logo
Newbury Building Society

Do you have a different Newbury Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Newbury Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill