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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.81 (1383 reviews)

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4.81

Based on 1,383 reviews, last reviewed 6th May 2026

4% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Great customer service from human beings - both on t... Great customer service from human beings - both on the phone and by email Reviewed on: 6th May 2026

Verified source

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1383)

Would Recommend

With the changes to the Bank of England base rate over the last couple of years, I understood that my interest rate with an SVR mortgage would have to change with it. I really appreciate how Newbury approached this, making small increases over time, meaning it was much more manageable in the long run. It felt like Newbury were really thinking of the customer, and their approach took some of the stress out of the cost of living crisis. Thank you. Reviewed on: 24th February 2024

Reply from Newbury Building Society Hi Nicola, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 1st March 2024

Very efficient through the process of a mortgage app...

Very efficient through the process of a mortgage application. Clear communication thank you Eve. Reviewed on: 21st February 2024

Reply from Newbury Building Society Hi Penelope - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Eve, who will be so pleased to hear them. Response date: 21st February 2024

Dreams Do Come True...

Newbury were more than willing to offer me a 95% shared ownership mortgage with a 5% deposit. I was thrilled about this as for many years I thought it would be impossible to become a first time homeowner with house prices increasing. Newbury has made my dream come true - thank you!! Reviewed on: 19th February 2024

Reply from Newbury Building Society Hi Lauren, thank you for taking the time to leave us a review, we really do appreciate it. Congratulations on your new home! Response date: 20th February 2024

Mortgage Telephone Call

My mortgage telephone call today with Courtney Green was so useful and she answered all the questions I had. We spoke about fixed rates and about stair-casing as well. The call was on time and ran smoothly. I cannot fault the service at all. Thank you! Reviewed on: 15th February 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Bethanie, we appreciate it and we will be sure to share your comments with Courtney, who will be so pleased to read them. Response date: 16th February 2024

testing great service , good choice would recommend

testing great service , good choice would recommend Reviewed on: 13th February 2024

Reply from Newbury Building Society Hi Jane, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 13th February 2024

Really informative, and kept me up to date.

Really informative, and kept me up to date. All the staff members I encountered were more than happy to help us. Only had to wait a matter of minutes before someone answered my phone and sorted my enquiry extremely quickly and professionally. Very impressed. Reviewed on: 12th February 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 12th February 2024

Went to Newbury Building Society to look at mortgages.

Went to Newbury Building Society to look at mortgages. They were able to give me figures for different products and were able to recommend the best product. In all very helpful and would recommend and use again. Reviewed on: 9th February 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Hannah, we appreciate it. Response date: 12th February 2024

Employees are very helpful, knowledgable and have gr...

Employees are very helpful, knowledgable and have great customer service skills. They explain everything really well and make the process really simple and easy. The only negative i have is in comparison to other lenders the rates are slightly higher than average. Reviewed on: 9th February 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Bec, we appreciate it. Response date: 12th February 2024

Great Service - Would recommend :)

Shanae was great! Always very transparent with us. Newbury BS were happy to take our phone calls when we needed a quick reply to an answer and would reply to any non urgent email in a timely manner. Thank you Shanae! Regards Shay & Hannah Reviewed on: 5th February 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. We will be sure to share your comments with Shanae, who will be so pleased to read them! Response date: 5th February 2024

First time buyers, shared ownership

we are first time buyers, and needed shared ownership mortgage. Newbury were brilliant and helped us through the process, making it easy and straight forward. Which is much needed in such a stressful time! Reviewed on: 4th February 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Bex, we do appreciate it and congratulations on your new home! Response date: 5th February 2024

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