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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (1363 reviews)

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4.80

Based on 1,363 reviews, last reviewed 2nd Mar 2026

53% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great Mortgage Lender to have. A great Mortgage Lender to have supporting your lifestyle. We have had our Mortgage with Newbury Building Society for many years now. Having recently ... Read more Reviewed on: 2nd March 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Mortgages reviews (1363)

Review of the Newbury Building Society, Mortgages:

Luke Pummell

I dealt with Luke Pummell and he was excellent. Rapid responses. Clear information. Actually felt like he cared about the process and getting it right. Transmittal were clear. Requirements from me for information likewise. Mistakes were ironed out quickly. Reviewed on: 20th August 2024

Reply from Newbury Building Society Hi Philip, thank you so much for taking time to leave feedback, we really appreciate it. We will share your words with Luke, who will be so pleased to read them. Response date: 21st August 2024

Smooth transition with no issues

Although we have t dealt directly with Newbury during our remortgage process, the process appears to have been relatively stress free. Reviewed on: 17th July 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 17th July 2023

My New Mortgage

Very thorough and fair conductef by very nice,frendly and helpful., Reviewed on: 14th July 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 14th July 2023

Outstanding personal service

An organisation that remembers that personal service is fundamental to a successful business. My calls were answered by courteous and competent people after one or two rings - Not one of the people I interacted with was working from home. The whole experience was pleasant and fruitful. Reviewed on: 14th July 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 14th July 2023

Additional

Very friendly helpful and professional. Reviewed on: 14th July 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 14th July 2023

Excellent advice and service

We applied for a mortgage and had a telephone interview. Comprehensive analysis of our needs and financial position and a recommendation for the type of mortgage which best suited our needs. I could not fault the interview and the follow up service. Reviewed on: 11th July 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 11th July 2023

Remortgage made easy

Remortgaged using Newbury conveyancing service who were extremely friendly and helpful and only thing I needed to do was request a redemption statement that normally the solicitors would deal with. Reviewed on: 7th July 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 7th July 2023

Always helpful

Easy to transfer, a pleasure to deal with. Reviewed on: 5th July 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 6th July 2023

Fabulous service as always

NBS have always been brilliant with our mortgage packages particularly Angela Bradshaw who is fantastic Reviewed on: 4th July 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Angela, who will be so pleased to hear them. Response date: 4th July 2023

Very friendly and responsive

Newbury building society were very friendly and responsive with our mortgage application and helpful through every step. I would recommend to others! Reviewed on: 3rd July 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 4th July 2023

Faultless - an amazing Service!

Yet again Newbury Building Society delivered a seamless, efficient and totally clear, straightforward service, from intial enquiry to wrapping up a new morgage deal. They have somehow struck just the right balance between being efficient and practical, and being friendly and courteous. Reviewed on: 3rd July 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 3rd July 2023

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