Smart Money People Logo
Share this page
Link copied

Newbury Building Society: Mortgages reviews

View other Newbury Building Society products
4.79
Based on 1,313 reviews, last reviewed 29th Aug 2025
16% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
1%

Latest highest rating:

5

In branch service review Very efficient and obliging, helpful staff. Reviewed on: 29th August 2025
Verified source

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025
Julie s's avatar
Julie s
Visit provider site Read all reviews Write a review

About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Review Newbury Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Newbury Building Society Mortgages reviews (1313)

Great service

5
Remortgage was made quick and easy. Good rates and very little hassle to process the paperwork. Reviewed on: 30th April 2021
toni norris's avatar
toni norris
Reply from Newbury Building Society HI Toni, thank you for taking the time to leave feedback - we appreciate it. Response date: 4th May 2021
Newbury Building Society Logo
Newbury Building Society

Brilliant experience. Staff were super friendly and responsive.

5
Speaking to staff was an easy, pleasant experience. Very responsive to any queries. I never had to worry about it. Brilliant company & staff. Reviewed on: 30th April 2021
CBlundy's avatar
CBlundy
Reply from Newbury Building Society Hi -thank you for taking the time for leaving feedback for us. We really appreciate it Response date: 4th May 2021
Newbury Building Society Logo
Newbury Building Society

Gave what other companies didn't

5
I have been with Newbury since 2014 and they are/were the only company that recognised a services injury pension when applying for a mortgage...the other companies basically said the computer says no'. Thus I recommend The Newbury to everyone, they are professional, friendly, approachable and go out of their way to help. My mortgage advisor, Angela Bradshaw is just the best and has simply gone above and beyond to help and advise. Simply the best company who treat you as an individual with individual needs and not a computer statistic Reviewed on: 30th April 2021
Steve S's avatar
Steve S
Reply from Newbury Building Society Hi Steve - thank you for your kind words and for taking the time to leave feedback for us. Angela will be so pleased to hear this - we appreciate it. Response date: 4th May 2021
Newbury Building Society Logo
Newbury Building Society

Small Societies are best

5
The wonderful and polite treatment confirms my long held experience that smaller Building Societies are both friendlier, more efficient, and offer best terms Reviewed on: 23rd April 2021
Terry Quinn's avatar
Terry Quinn
Reply from Newbury Building Society Hi Terry, thank you for your kind words and for taking the time to leave feedback for us - we share these comments with our colleagues and it does make everyone very proud. Thank you. Response date: 26th April 2021
Newbury Building Society Logo
Newbury Building Society

Knowledgeable and helpful

5
Understood my needs and circumstances- took into account my preferences and found the most suitable product. Helpful, no jargon and very knowledgeable about their products. Reviewed on: 20th April 2021
B Davies's avatar
B Davies
Reply from Newbury Building Society Hi, thank you for your kind words and taking the time to leave feedback - we appreciate it Response date: 21st April 2021
Newbury Building Society Logo
Newbury Building Society

Re-mortgage to another provider

5
Newbury was very efficient in all our dealings with them. They followed up quickly when information was requested and made the process smooth and easy. Reviewed on: 19th April 2021
Lynne Leedham's avatar
Lynne Leedham
Reply from Newbury Building Society Hi Lynne, thank you for your feedback - we appreciate it Response date: 20th April 2021
Newbury Building Society Logo
Newbury Building Society

Great service

5
Great experience dealing with Newbury Building Society- always responded quickly and answered questions would definitely recommend to others Reviewed on: 16th April 2021
Mandy Simioni's avatar
Mandy Simioni
Reply from Newbury Building Society HI Mandy, thank you for taking the time to leave feedback - we appreciate it Response date: 20th April 2021
Newbury Building Society Logo
Newbury Building Society

Clear and hassle free.

4
Terms were easy to understand. Information was given at appropriate times without being hassled. Organised everything for me. Good service. Reviewed on: 12th April 2021
Di's avatar
Di
Reply from Newbury Building Society Hi Di, thank you for taking the time to leave feedback for us - we really appreciate it. Response date: 12th April 2021
Newbury Building Society Logo
Newbury Building Society

Overall package

5
A fantastic, efficient and effective service from start to finish. Our needs were assessed and suitable and realistic products offered. From the first call through to completion Newbury delivered. Reviewed on: 11th April 2021
Matt's avatar
Matt
Reply from Newbury Building Society Hi Matt, thank you for taking the time to leave feedback - we really appreciate it. Response date: 12th April 2021
Newbury Building Society Logo
Newbury Building Society

Very straightforward

5
Very easy and straightforward, no issues whatsoever. Reviewed on: 10th April 2021
louisecooper42@googlemail.com's avatar
[email protected]
Reply from Newbury Building Society Hi Louise, thank you for taking the time to leave feedback - we appreciate it. Response date: 12th April 2021
Newbury Building Society Logo
Newbury Building Society

Do you have a different Newbury Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Newbury Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill