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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1267 reviews)

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4.76

Based on 1,267 reviews, last reviewed 21st Feb 2025

9% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Happy mortgage broker I have used Newbury for my clients on several occasions they have always been excellent Reviewed on: 21st February 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1267)

Brilliant

Absolutely wonderful customer service. It’s nice to feel a valid part of an organisation. That is something that you do not get as much nowadays so it’s nice to see. I also appreciate the option to be able to speak to a staff member instead of an automated robot as every situation and request is unique. The society really understands that. Reviewed on: 9th March 2021

Has everything I need.

When I go into Andover Branch staff are always very helpful and efficient. Reviewed on: 9th March 2021

Buy to let mortgage-straightforward

We are Brits currently living in France and retirement age wanting a property back in UK. This put off most lenders but not Newbury. The application process was straightforward and information needed easy to supply. This was made easier by direct communications with the underwriting team. Our application was quickly agreed and the survey completed quickly despite the busy market. Okay the fees and rates are a little high but I guess to be expected for our circumstance. The 3 year early repayment penalty does not reduce over that term which is a shame. Draw down of the mortgage was easy. Any contact with Newbury was always handled in a friendly and professional way. Overall very pleased with the experience. Reviewed on: 9th March 2021

Reply from Newbury Building Society Hi Richard, thank you for taking the time to provide feedback on your recent experience, we really appreciate it. Response date: 9th March 2021

The best customer service experience

Super helpful team, they go above and beyond any other mortgage provider I’ve ever had. That’s why I’ve been with them for 10 years. Reviewed on: 9th March 2021

Little building society with a big heart

Newbury Building Society is a little gem since I discovered I was éligibilité to be a member from my location two years ago. They offer great interest rates and are improving their service all the time. During the pandemic their telephone customer advisers were always very helpful. Their new app to help view my account and transactions online is a step on the right direction. Reviewed on: 9th March 2021

Newbury building society

We have now had our mortgage with NBC’s for many years and they have always been great at review times offering a fantastic, personal service which we greatly appreciate. I would recommend them to anyone looking for a mortgage. Reviewed on: 9th March 2021

Great Team

All the Newbury Building Society staff I have ever encountered are friendly, knowledgeable and very helpful. Their savings and mortgage rates are competitive and they engage with the local community! Reviewed on: 9th March 2021

Great products from the knowledgeable Newbury

Knowledgeable advisors who provide a great service and continued support. Excellent products that offer value for money. Reviewed on: 8th March 2021

Great people who remember what service is

Took a mortgage out 2 years ago and the process was so pleasantly handled. Then, a couple of times, I’ve forgotten to transfer money into my current account. On each occasion, I’ve received an almost apologetic phone call from NBS, asking if there was a problem or if they could help. So pleasant; so courteous. So grateful for the these people and their approach. So pleased to be a customer. Reviewed on: 8th March 2021

Excellent service

As a newcomer to NBS I have received excellent customer service, and the rates on savings are good too. Reviewed on: 8th March 2021

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