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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (1382 reviews)

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4.82

Based on 1,382 reviews, last reviewed 1st May 2026

10% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Very helpful, nice people, quick and efficient. Very helpful, nice people, quick and efficient. Reviewed on: 1st May 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1382)

Excellent service

Well done Newbury thorough and competent.. Reviewed on: 13th September 2021

Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback for us. Much appreciated. Response date: 14th September 2021

New to Newbury

First time we’ve applied to Newbury for a mortgage - the process was easy, everything went smoothly, staff on the phone were very helpful and we had our mortgage offer before we knew it. Reviewed on: 12th September 2021

Reply from Newbury Building Society Hi - thank you for taking the time to leave feedback - we appreciate it! and Welcome to the Newbury :-) Response date: 13th September 2021

Very quick and professional

They were very quick to respond to our application and any questions we had. Reviewed on: 10th September 2021

Reply from Newbury Building Society Hi - thank you for taking the time to leave feedback - we appreciate it! Response date: 13th September 2021

Very efficient process.

I was able to get an extremely cost effective mortgage with minimal hassle. Reviewed on: 10th September 2021

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we really appreciate it! Response date: 13th September 2021

Mortgage Redemption

We decided to redeem a mortgage, being in the position to do so. After an initial phone discussion, I spoke with manager, Ella Bright. She talked through the options, explained how the process works and confirmed all in writing. Once we had decided to proceed, she ensured that the paperwork was received. Reviewed on: 6th September 2021

Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it. Response date: 7th September 2021

Efficient

The whole process was easy and when I needed to talk to someone on the phone I could which may sound simple but is not the case with other financial institutions Reviewed on: 5th September 2021

Reply from Newbury Building Society HI - thank you for taking the time to leave feedback - we appreciate it! Response date: 6th September 2021

excellent customer service

I found Newbury through a financial advisor and they have been great every step of the way. Getting the mortgage was simple, received quick responses and they keep the customer well informed. Thank you. Reviewed on: 4th September 2021

Reply from Newbury Building Society Hi - thank you for your feedback and taking the time to send it - we appreciate it and welcome to the Newbury! Response date: 6th September 2021

Efficient and prompt

The mortgage process has been clear and there were no problems throughout. All the society staff were helpful and provided excellent service. Reviewed on: 3rd September 2021

Reply from Newbury Building Society Hi - thank you for taking time to provide feedback - we appreciate it. Response date: 6th September 2021

Transferring to a new mortgage product

Our telephone call was handled professionally and our advisor was very helpful, patient and knowledgeable. We felt very confident that we had been given good, helpful advice that enabled us to make a decision. Reviewed on: 3rd September 2021

Good but needed to double check everything.

Overall good, but original documents were for the wrong offer. Reviewed on: 31st August 2021

Reply from Newbury Building Society Hi -thank you for providing feedback - and sorry to hear the documents provided were incorrect, we will review this to investigate what went wrong and apologise for the frustration caused. Response date: 1st September 2021

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