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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (1382 reviews)

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4.82

Based on 1,382 reviews, last reviewed 1st May 2026

10% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Very helpful, nice people, quick and efficient. Very helpful, nice people, quick and efficient. Reviewed on: 1st May 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1382)

New customer

I have been really pleased with the prompt and efficient service from the customer care team. Reviewed on: 24th September 2021

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it and we will share your comments with our colleagues. Response date: 27th September 2021

Excellent

Without your uncomplicated professional help we would not been able to build our house. Our final payment was delayed past the end by date by a third party which did not create a drama. I do not fully understand why on this type of loan/mortgage why there is a critical end date as you are getting interest payed and there is always the option of selling the property if there is a default in payments. ( Not a criticism, just a question ) Reviewed on: 22nd September 2021

Great communication and easy to proceed with.

Friendly and really efficient service. A breeze to get the right mortgage product. Reviewed on: 20th September 2021

Reply from Newbury Building Society Hi - thank you for taking the time to provide feedback - we are so pleased to hear this and we appreciate it! Response date: 20th September 2021

Excellent and efficient

Everything worked very well and was clear to understand. The only problem that arose was that my mortgage offer was lost in the post and never arrived . My solicitor helped me out by sending me a copy of her copy of my mortgage offer which I completed and used instead. I understand you sent the offer out to me second-class post but it still has not arrived. I would recommend actual offers are sent out first-class post which should arrive next day. Reviewed on: 20th September 2021

Reply from Newbury Building Society Hi - thank you for taking the time to provide this feedback - we are sorry to hear that your offer has not arrived, we will look into this and will share your comments with the team that deals with the process here. Thank you - pleased to hear that you were able to proceed. We will look at this going forward and appreciate you letting us know. Response date: 20th September 2021

New Mortgage

Our experience was very positive. The whole process was well organised and efficient and we would like particularly to acknowledge the help provided by Kayleigh and Charlotte. Reviewed on: 17th September 2021

Reply from Newbury Building Society Thank you for taking time to provide feedback - Charlotte and Kayleigh will be so pleased to hear this. Response date: 17th September 2021

Remortgaging my flat

Been such an easy process to rearrange my mortgage and all on line through e-mails. Reviewed on: 17th September 2021

Reply from Newbury Building Society Hi - thank you for taking time to leave feedback - we appreciate it. Response date: 17th September 2021

straightforward application

very good service & prompt responses Reviewed on: 17th September 2021

Reply from Newbury Building Society Hi We appreciate you taking the time to leave feedback - thank you Response date: 17th September 2021

Very helpful & friendly made everything easy to understand

Liked the continuity of speaking to the same person each time…always very helpful leading to a stress free experience. Reviewed on: 15th September 2021

Reply from Newbury Building Society Hi - thank you for taking time to provide feedback - we appreciate it. Response date: 15th September 2021

New Mortgage Application

Application straight forward, decision quick all handled by our mortgage consultant Reviewed on: 14th September 2021

Reply from Newbury Building Society Hi - thank you for taking time to provide feedback for us - we appreciate it. Response date: 15th September 2021

Great staff living with 20th century systems and processes

The staff at NBS are friendly and helpful and provide a peep into the 1980s with passbook printers and manual processes. We paid off our NBS mortgage with funds from our NBS savings account and the process was first agree a date I would come into the branch, they would then send me a letter with the final balance dated for that day which I would then bring into the branch with me. The teller then takes that NBS letter and my NBS passbook and writes out a cheque from my NBS savings account made payable to NBS. She then takes a photocopy of the letter and attaches it to the cheque and puts them in the internal post. A process that we wouldn't have given much thought to in 1981, but in 2021?. The overall business process completes satisfactorily and all the staff are helpful and friendly, but at the end of the day this entire process could be automated, and even conducted self-service. Reviewed on: 14th September 2021

Reply from Newbury Building Society Thank you for taking time to provide us with this feedback. Whilst we don’t have many customers repaying their mortgage in this way, we will certainly review what we do. Thank you for bringing it to our attention. Response date: 15th September 2021

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