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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1341 reviews)

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4.80

Based on 1,341 reviews, last reviewed 2nd Jan 2026

10% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

I found Newbury BS easy to deal with and professional. I found Newbury BS easy to deal with and professional. During the period of the mortgage we had no problems at all. Reviewed on: 2nd January 2026

Latest lowest rating:

1

*AVOID* Undervalued new build / cost £12k to leave them Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to take a pe... Read more Reviewed on: 24th October 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Mortgages reviews (1341)

Review of the Newbury Building Society, Mortgages:

Great service

From start to end of process all staff were excellent with high customer service skills Thanks Reviewed on: 7th February 2025

Reply from Newbury Building Society Hi Guy, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 13th February 2025

Great customer service!

Great customer service! Excellent rate for first time buyers, look forward to remortgaging in the future Reviewed on: 28th January 2025

Reply from Newbury Building Society Thank you for taking time to provide feedback Dean, we appreciate it! Response date: 31st January 2025

Remortgaging to Newbury was a Great Choice

We were remortgaging to Newbury from another lender via a broker, but the interactions we had with Newbury BS staff was excellent throughout the process. We were always kept up to date with things and Newbury did things quickly, providing clear information all along the way. Reviewed on: 27th January 2025

Reply from Newbury Building Society Thank you for taking the time to provide feedback - we do appreciate it. Response date: 31st January 2025

Remortgage

I received my telephone appointment with Angela Burton from your Newbury branch and she was extremely helpful and explained all products clearly. She even managed to find a better rate of interest after the appointment and called me back to inform me. Reviewed on: 24th January 2025

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreciate it. We will share your comments with Angela, who will be so pleased to read them. Response date: 31st January 2025

We needed an advance to finish our renovation projec...

We needed an advance to finish our renovation project given unforeseen building issues. Reviewed on: 23rd January 2025

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. Response date: 31st January 2025

Staff at the building society responded quickly.

Staff at the building society responded quickly and helpfully throughout the entire process. We were working within strict time constraints on the purchase of a property and staff kept us fully informed of progress at all stages which took the pressure off from what can be a stressful experience when it is not something you do every day. Reviewed on: 17th January 2025

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 21st January 2025

10/10 Experience

As a broker who has not used you much, i found the system a little difficult at first, but the service & the team, REALLY went the extra mile to help me and my client get the case approved - Very impressed Reviewed on: 14th January 2025

Reply from Newbury Building Society Thank you for taking time to leave feedback Ashley, we really do appreciate it and the team will be really pleased to read your comments. Thanks Response date: 15th January 2025

Really helpful and informative.

Kayleigh was really helpful and informative, made me feel like a valued customer and wanted to do what was best for my situation. Reviewed on: 14th January 2025

Reply from Newbury Building Society Hi James, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Kayleigh, who will be so pleased to hear them. Response date: 16th January 2025

First time buyers

As first time buyers purchasing a shared ownership home the process felt quite daunting. Thankfully the team made everything easy! The paperwork was straightforward and didn’t feel jargon-y. We had swift responses via email and phone for any of our queries. Reviewed on: 13th January 2025

Reply from Newbury Building Society Thank you Ellie, for taking the time to leave feedback - we do appreciate it! An congrats on buying your first home! Response date: 14th January 2025

opening a new savings a/c ..

We wanted to open a new savings a/c which proved to be simple and dealt with efficiently and with a smile on a cold winters day. You may wish to consider additional work stations as queues were building - just a thought. Reviewed on: 11th January 2025

Reply from Newbury Building Society Hi Frank, thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 13th January 2025

When I notified you of my intention to repay my mort...

When I notified you of my intention to repay my mortgage in full the response was very slow Reviewed on: 10th January 2025

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