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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8672 reviews)

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4.89

Based on 8,672 reviews, last reviewed 24th Feb 2026

35% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

The website was very easy to use very colourful easy... The website was very easy to use very colourful easy to navigate and loads of information available which is muchly helpful Reviewed on: 24th February 2026

Latest lowest rating:

1

In branch service review Very good, pleasant, very helpful staff and easy transactions. Reviewed on: 31st July 2025

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (8672)

Review of the Newbury Building Society, Savings:

Newbury Building Society are time wasters

I recently applied online to open a new saver account. I opened the account without any problems and I deposited funds. A few days later I received a phone call from a representative of Newbury Building Society informing me that my account will be closed because I live outside of their area of operation. When I mentioned that there was nothing in the account information or the application suggesting that I was not eligible to open the saving account, the response that I got from the representative of the society was that the rule about living in the operation area was stated in some obscure document that was available on their website. Allowing customers to open and fund saving accounts online and then deciding to close these accounts for reasons not mentioned in the account documentation is not a way to do business. It shows that Newbury Building Society is not a serious financial institution. The market is very competitive and my time is far to precious to have to deal with time wasters such as Newbury Building Society. Reviewed on: 26th April 2021

Reply from Newbury Building Society Hello Konstantinos, we are sorry to hear this. The terms and conditions (the document you mention) include full details of regional restriction information which outlines the post codes. To open the account we advise that these should be read and then you must then tick to agree that you have read them to complete the account opening process. We will certainly review how we can make it clearer that the terms and conditions include vital information and should be read on the site as a result of your feedback, so thank you for taking the time to provide it. If you would like someone to contact you to discuss this please do contact us at enquiries @ newbury.co.uk. Response date: 26th April 2021

In branch service review

Friendly, personal service and comms. Always appreciate more interest. Reviewed on: 28th November 2025

Reply from Newbury Building Society We really appreciate your feedback and are thrilled you’re happy with our service. Response date: 2nd December 2025

In branch service review

Hannah was very helpful and updated our account quickly and efficiently. Reviewed on: 28th November 2025

Reply from Newbury Building Society Your feedback about Hannah is greatly appreciated. We’ll pass this on to them today. Response date: 2nd December 2025

In branch service review

Lovely staff, always cheerful and helpful. Reviewed on: 28th November 2025

Reply from Newbury Building Society Thank you for your kind words. We’re delighted you had a great experience with Newbury Building Society. Response date: 2nd December 2025

In branch service review

I like dealing in branch with a peerson and not having to go online. Reviewed on: 28th November 2025

Reply from Newbury Building Society Thank you for taking the time to share your positive experience. It means a lot to us. Response date: 2nd December 2025

In branch service review

The person dealing with me was polite and helpful. Reviewed on: 28th November 2025

Reply from Newbury Building Society Thank you for your lovely review. We’re committed to providing excellent service and your comments show we’re on the right track. Response date: 2nd December 2025

In branch service review

Tasha always has the time to help. Never too much trouble. Reviewed on: 28th November 2025

Reply from Newbury Building Society Thank you for highlighting the excellent service you received. We’re proud of Tasha and your comments mean a lot. Response date: 2nd December 2025

In branch service review

Always helpful and friendly. Branches are in good local locations. And you get a passbook, and real staff. Reviewed on: 28th November 2025

Reply from Newbury Building Society We’re so pleased to hear you’re satisfied with the support you received. Thank you for choosing us. Response date: 2nd December 2025

In branch service review

Always polite and good attention. Reviewed on: 28th November 2025

Reply from Newbury Building Society We really appreciate your feedback and are thrilled you’re happy with our service. Response date: 2nd December 2025

In branch service review

Great to be able to visit excellent service. Reviewed on: 28th November 2025

Reply from Newbury Building Society Thank you for your kind words. We’re delighted you had a great experience with Newbury Building Society. Response date: 2nd December 2025

In branch service review

Tasha was extremely helpful and explained everything clearly. Reviewed on: 28th November 2025

Reply from Newbury Building Society We’re so pleased Tasha could assist you. Thank you for sharing your experience with us. Response date: 2nd December 2025

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Newbury Building Society: Savings reviews

35% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Newbury Building Society Savings reviews (8672)

Newbury Building Society are time wasters

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

Join Smart Money People

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