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Newbury Building Society: Savings reviews

View other Newbury Building Society products
4.89
Based on 8,809 reviews, last reviewed 27th Feb 2026
32% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

5

In branch service review All good very helpful and friendly. Reviewed on: 27th February 2026
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Latest lowest rating:

2

In branch service review Very easy to open account thank you. Reviewed on: 27th February 2026
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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (8809)

Review of the Newbury Building Society, Savings:

Newbury Building Society are time wasters

1
I recently applied online to open a new saver account. I opened the account without any problems and I deposited funds. A few days later I received a phone call from a representative of Newbury Building Society informing me that my account will be closed because I live outside of their area of operation. When I mentioned that there was nothing in the account information or the application suggesting that I was not eligible to open the saving account, the response that I got from the representative of the society was that the rule about living in the operation area was stated in some obscure document that was available on their website. Allowing customers to open and fund saving accounts online and then deciding to close these accounts for reasons not mentioned in the account documentation is not a way to do business. It shows that Newbury Building Society is not a serious financial institution. The market is very competitive and my time is far to precious to have to deal with time wasters such as Newbury Building Society. Reviewed on: 26th April 2021
Konstantinos's avatar
Konstantinos
Reply from Newbury Building Society Hello Konstantinos, we are sorry to hear this. The terms and conditions (the document you mention) include full details of regional restriction information which outlines the post codes. To open the account we advise that these should be read and then you must then tick to agree that you have read them to complete the account opening process. We will certainly review how we can make it clearer that the terms and conditions include vital information and should be read on the site as a result of your feedback, so thank you for taking the time to provide it. If you would like someone to contact you to discuss this please do contact us at enquiries @ newbury.co.uk. Response date: 26th April 2021
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Newbury Building Society

In branch service review

5
Friendly and attentive customer service. Patient and very helpful. Very good. Reviewed on: 31st December 2025

In branch service review

5
Depoisting is eaasy and straightforward. Reviewed on: 31st December 2025

In branch service review

5
Treated like a customer, not a number/ Would like more monthly interest options. Don't get too big. Stay mutual. Reviewed on: 31st December 2025

In branch service review

4
Like the independence of the building society, but need for improvement to online access. Reviewed on: 31st December 2025

In branch service review

5
The ladies in my Andover branch are all very lovely, helpful and friendly. I like the personal service by a very real person and signing my name. Reviewed on: 31st December 2025

In branch service review

5
Very helpful and approachable. Online app. Reviewed on: 31st December 2025

In branch service review

5
Great friendly and helpful staff. Reviewed on: 31st December 2025

In branch service review

5
It is lovely to be able to sit down. Reviewed on: 31st December 2025

In branch service review

5
Sarah was friendly and efficient. Maintaining professionalism. Reviewed on: 31st December 2025

In branch service review

5
Staff pleasant and helpful. Opening ISAs is no problem. Reviewed on: 31st December 2025

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