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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8789 reviews)

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4.89

Based on 8,789 reviews, last reviewed 28th Aug 2026

150% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Customer service is exemplary but isa interest remai... Customer service is exemplary but isa interest remains rather cautious Reviewed on: 28th August 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8789)

In branch service review

Really helpful and great communnication. Reviewed on: 30th April 2024

It was very easy to do.

It was very easy to do. Accessible building. Friendly staff and very welcoming and cheery. Process was easy. Everything was explained as the process went through. Reviewed on: 30th April 2024

Reply from Newbury Building Society Thank you Susan for taking the time to leave feedback and for your kind words, we do appreciate it. Response date: 1st May 2024

Helpful and polite staff

Opened a new savings account today in the Basingstoke branch and the advisor Tarandeep was most helpful and polite and could answer any questions that I had. Reviewed on: 29th April 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback, we do appreciate it and will be sure to share your comments with Tarandeep, who will be so pleased to read them. Response date: 30th April 2024

Friendly advisor.

Friendly advisor. Easy to open ISA and transfer funds. Reviewed on: 26th April 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. Response date: 30th April 2024

Aid to savings account selection

Attended an appointment at the Basingstoke branch to discuss opening savings account. Staff were extremely pleasant and explained in great detail the possible options and relevant information to allow me to make an educated choice. Reviewed on: 26th April 2024

Reply from Newbury Building Society Thank you Peter for taking time to leave feedback and for your kind words. We will share your comments with our colleagues in Basingstoke, who will be so pleased to read them. Response date: 26th April 2024

Lady I spoke with was very understanding and spoke t...

Lady I spoke with was very understanding and spoke to me in 'a language I could understand' and not in an intimidating way. Very patient. Reviewed on: 26th April 2024

Reply from Newbury Building Society Many thanks for your kind words and taking the time to leave feedback. We appreciate it. Response date: 26th April 2024

new account set up

good explanation about the different accounts available what i needed to open account, I made an appointment so I knew what information to bring with me to facilitate the account opening. I had time to prepare for appointment I could compare accounts Reviewed on: 26th April 2024

Reply from Newbury Building Society Many thanks for taking the time to leave feedback - we do appreciate it. Response date: 26th April 2024

A very pleasing experience

I visited Hungerford branch to move some money from an existing account to 2 new accounts. Chloe was excellent, she was friendly, helpful, knowledgeable and professional. Everything was made easy and I would definitely recommend the newbury and in particular the Hungerford branch for excellent customer service and great savings rates. Reviewed on: 26th April 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreciate it and will be sure to share your comments with Chloe, who will be so pleased to read them. Response date: 26th April 2024

Welcoming and local

Very friendly, welcoming staff, if very slightly overfamiliar. Knowledgeable about products and introduced me to brand new savings account that had just been announced that day. Reviewed on: 25th April 2024

Reply from Newbury Building Society Thank you for taking the time to provide feedback, we appreciate it. Response date: 26th April 2024

Excellent service

Lots of questions answered. A very efficient service. Wonderful staff Reviewed on: 23rd April 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Norah, we do appreciate it. Response date: 24th April 2024

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