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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8789 reviews)

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4.89

Based on 8,789 reviews, last reviewed 28th Aug 2026

150% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Customer service is exemplary but isa interest remai... Customer service is exemplary but isa interest remains rather cautious Reviewed on: 28th August 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8789)

New ISA account

I went into the branch to open a 90 day Notice ISA. I wanted to transfer my existing ISA that I had with another provider. Everything was dealt with professionally so I was pleased with the service given. Reviewed on: 15th March 2024

Reply from Newbury Building Society Hi Marilyn, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 18th March 2024

In branch service review

I have been a member since 1997, enough said. Reviewed on: 15th March 2024

Reply from Newbury Building Society Hi, thank you for taking the time to leave us a review, we really do appreciate. Response date: 18th April 2024

Made welcome so I invested.

Easy to make the appointment at a time and day ghat suited me. The advisor was excellent at explaining the options and what I can do next. The passbook arrived the next working day. Also explained about the refurbishment and growth of the branch. Reviewed on: 15th March 2024

Reply from Newbury Building Society Hi Nick, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 18th March 2024

Patient and helpful service team at NBS

I hadn’t used my online account for a while and so ended up making three calls to their service desk in one afternoon with logon queries followed by queries around transfer limits into the account. I spoke to one agent twice and then another. They could not have been more helpful - patient, and listening to me to ensure they gave me the correct advice. Despite the multiple calls each time they finished the call with ‘be sure to call us back if you experience any more issues’. Wasn’t patronised, they took as much time as I needed until my issues were resolved. Reviewed on: 15th March 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 15th March 2024

Opening new savings account

After using the online chat function to ask questions about the best process to open an account (recieving relatively quick and useful responses) I met with Nicole to discuss my savings options. She was helpful and efficient (and friendly) and gave excellent follow up to confirm the approval of the new account. I have long been a member of Newbury and I appreciate their commitment to community and fund their staff always helpful. The rates are competitive. Reviewed on: 13th March 2024

Reply from Newbury Building Society Hi Rebecca, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 13th March 2024

I had an exceptional experience with Sarah Thompson...

I had an exceptional experience with Sarah Thompson at the Winchester branch. Sarah was friendly and professional, and provided detailed information about the Savings account and other products. We also had a great chat about Australia and Winchester. Sarah's colleague was also friendly and approachable and they both made me feel very comfortable and happy to be there for my scheduled appointment. Reviewed on: 12th March 2024

Reply from Newbury Building Society Hi Carli - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Sarah, who will be so pleased to hear them. Response date: 13th March 2024

My experience

Very clear and helpful. On time. Reviewed on: 11th March 2024

Reply from Newbury Building Society Hi - thanks for taking the time to leave us a review, we really do appreciate it. Response date: 12th March 2024

Staff very friendly.

Staff very friendly. Tracey Jones was very efficient and explained everything clearly. Reviewed on: 11th March 2024

Reply from Newbury Building Society Hi Stewart - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 12th March 2024

Simplicity

We found the staff very helpful and opening a savings account was relatively easy. Reviewed on: 9th March 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Brian, we appreciate it. Response date: 11th March 2024

Very welcoming, no problems and all straightforward

Very welcoming, no problems and all straightforward Reviewed on: 8th March 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Alan, we appreciate it. Response date: 11th March 2024

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