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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8674 reviews)

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4.89

Based on 8,674 reviews, last reviewed 27th Feb 2026

65% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

New member but everyone has been so helpful. New member but everyone has been so helpful. Love the face to face experience and I get a real passbook Reviewed on: 26th February 2026

Latest lowest rating:

1

In branch service review Very good, pleasant, very helpful staff and easy transactions. Reviewed on: 31st July 2025

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (8674)

Review of the Newbury Building Society, Savings:

Newbury Building Society are time wasters

I recently applied online to open a new saver account. I opened the account without any problems and I deposited funds. A few days later I received a phone call from a representative of Newbury Building Society informing me that my account will be closed because I live outside of their area of operation. When I mentioned that there was nothing in the account information or the application suggesting that I was not eligible to open the saving account, the response that I got from the representative of the society was that the rule about living in the operation area was stated in some obscure document that was available on their website. Allowing customers to open and fund saving accounts online and then deciding to close these accounts for reasons not mentioned in the account documentation is not a way to do business. It shows that Newbury Building Society is not a serious financial institution. The market is very competitive and my time is far to precious to have to deal with time wasters such as Newbury Building Society. Reviewed on: 26th April 2021

Reply from Newbury Building Society Hello Konstantinos, we are sorry to hear this. The terms and conditions (the document you mention) include full details of regional restriction information which outlines the post codes. To open the account we advise that these should be read and then you must then tick to agree that you have read them to complete the account opening process. We will certainly review how we can make it clearer that the terms and conditions include vital information and should be read on the site as a result of your feedback, so thank you for taking the time to provide it. If you would like someone to contact you to discuss this please do contact us at enquiries @ newbury.co.uk. Response date: 26th April 2021

In branch service review

Everyone is so welcoming, kind and extremely professional. Reviewed on: 30th September 2025

Reply from Newbury Building Society We’re really grateful for your kind review and happy to have been of assistance. Response date: 3rd October 2025

In branch service review

Very helpful and informative. Sidra was very pleasant and helpful. Reviewed on: 30th September 2025

Reply from Newbury Building Society We’re delighted to know you had a positive experience and we’ll pass your comments on to Sidra. Response date: 3rd October 2025

In branch service review

Member experience is brilliant. Gentleman was very helpful. Attended me nicely without an appointment. Reviewed on: 30th September 2025

Reply from Newbury Building Society Your feedback means a lot to us and we’re so pleased we could meet your expectations. Response date: 3rd October 2025

In branch service review

Great experience everytime I visit. Reviewed on: 30th September 2025

Reply from Newbury Building Society Thank you for being a member of Newbury Building Society. Your satisfaction is what we aim for every day. Response date: 3rd October 2025

In branch service review

Accomodating staff, they fit me in their schedule job done then and there. Reviewed on: 30th September 2025

Reply from Newbury Building Society Thank you for your kind words. We’re so pleased you had a great experience with us. Response date: 3rd October 2025

In branch service review

Olivera is great but there is too much paper!. Reviewed on: 30th September 2025

Reply from Newbury Building Society We’re delighted to know you had a positive experience and we’ll pass your comments on to Olivera. We will keep that in mind for the future, thank you. Response date: 3rd October 2025

In branch service review

Excellent customer relations, nothing is too much trouble. Reviewed on: 30th September 2025

Reply from Newbury Building Society It’s great to know you had a smooth and positive experience with us. Response date: 3rd October 2025

In branch service review

Isobel very efficient and knowledgable. Reviewed on: 30th September 2025

Reply from Newbury Building Society It’s great to know Isobel made a positive impression – thank you for your review. Response date: 3rd October 2025

In branch service review

Local knowledge and helpful Isable and Ackim. Reviewed on: 30th September 2025

Reply from Newbury Building Society We’re delighted to know you had a positive experience and we’ll pass your comments on to Isabel and Ackim. Response date: 3rd October 2025

In branch service review

Very helpful and easy to get information. Reviewed on: 30th September 2025

Reply from Newbury Building Society Your feedback brightened our day – thank you for being a valued member. Response date: 3rd October 2025

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Newbury Building Society: Savings reviews

65% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Newbury Building Society Savings reviews (8674)

Newbury Building Society are time wasters

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

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