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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8790 reviews)

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4.89

Based on 8,790 reviews, last reviewed 5th Sep 2026

17% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent experience Cassie was excellent, I also have to say the whole experience with Didcot branch was excellent. It has a very welcoming feel with all of the staff, wh... Read more Reviewed on: 5th September 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8790)

Account opening

Bridget was super friendly & helpful finding me the most suitable account . Thank you Bridget Reviewed on: 29th September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Bridget, who will be so pleased to hear them. Response date: 29th September 2023

Opening a savings account

Very efficient, friendly service Reviewed on: 27th September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 28th September 2023

Newbury Building Society Branch Review

Friendly, personal, and they explained the organisation. Reviewed on: 26th September 2023

Appalling service.

Met Sarah Jones (?) in Thatcham branch. Full of bluster and sales pitch. We both invested £5000 each. Since then no communication no information no help. She even asked us to go on line and put a Reviewed on: 26th September 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we are sorry to hear that you have had a poor experience, this is not what we expect. Our branch manager will be in touch to determine what happened and see how we can help. Thank you for letting us know and again apologies for this experience with our service. Response date: 26th September 2023

Happy to be back with a Building Society.

After years of banking with large multi national banks, I am happy to be back with a building society and a local one to my area. I am very happy with the accounts I opened and the service provided. Reviewed on: 25th September 2023

Reply from Newbury Building Society Welcome back! Thank you for taking the time to leave feedback, we do appreciate it. Response date: 26th September 2023

Opening new savings account

Very well informed quick and easy no trying to sell you anything extra. Reviewed on: 23rd September 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 25th September 2023

Quick and easy

Prompt contact via phone call to complete application Reviewed on: 22nd September 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 25th September 2023

Excellent service promt

Arranged meeting easily no hassle Reviewed on: 22nd September 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 25th September 2023

Getting the best from my savings!

Booked appointment.. knew what I wanted to do. Was listened to and given options to select. All done in a very pleasant manner. Reviewed on: 22nd September 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 25th September 2023

Great customer service

Hazel in the Newbury branch was extremely helpful and patient, with my Mum and I asking for various things, like opening a new account, paying in money and updating our interest on different accounts we have between us. Hazel was fab! Only negative comments are the lack of plastic wallets available to store passbooks in - a real pain!!! Can’t be for environmental reasons because they are definitely NOT single use plastic! Also, where has the water dispenser gone?? Really missed that because we were in branch for quite a while and my mum is elderly. Not keen on the branch refit at all. Bring back the water dispenser and more chairs! People queuing, can’t really sit down. Reviewed on: 22nd September 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - and for your kind words about Hazel, which we will share with her. We do not provide plastic wallets anymore as we are reducing the plastic we use, not just single use. Please do let our branch team know if you require a glass of water and it can be provided. Thank you for your thoughts also on the branch refurbishment, we do ask the branch colleagues to provide extra seating if the bench seats and side seating are all in use - please do ask for a seat if you require one and we can provide this. Response date: 25th September 2023

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Newbury Building Society: Savings reviews

17% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Savings now

Newbury Building Society Savings reviews (8790)

Account opening

Opening a savings account

Newbury Building Society Branch Review

Appalling service.

Happy to be back with a Building Society.

Opening new savings account

Quick and easy

Excellent service promt

Getting the best from my savings!

Great customer service

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

Join Smart Money People

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