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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8674 reviews)

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4.89

Based on 8,674 reviews, last reviewed 27th Feb 2026

65% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

New member but everyone has been so helpful. New member but everyone has been so helpful. Love the face to face experience and I get a real passbook Reviewed on: 26th February 2026

Latest lowest rating:

1

In branch service review Very good, pleasant, very helpful staff and easy transactions. Reviewed on: 31st July 2025

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (8674)

Review of the Newbury Building Society, Savings:

Newbury Building Society are time wasters

I recently applied online to open a new saver account. I opened the account without any problems and I deposited funds. A few days later I received a phone call from a representative of Newbury Building Society informing me that my account will be closed because I live outside of their area of operation. When I mentioned that there was nothing in the account information or the application suggesting that I was not eligible to open the saving account, the response that I got from the representative of the society was that the rule about living in the operation area was stated in some obscure document that was available on their website. Allowing customers to open and fund saving accounts online and then deciding to close these accounts for reasons not mentioned in the account documentation is not a way to do business. It shows that Newbury Building Society is not a serious financial institution. The market is very competitive and my time is far to precious to have to deal with time wasters such as Newbury Building Society. Reviewed on: 26th April 2021

Reply from Newbury Building Society Hello Konstantinos, we are sorry to hear this. The terms and conditions (the document you mention) include full details of regional restriction information which outlines the post codes. To open the account we advise that these should be read and then you must then tick to agree that you have read them to complete the account opening process. We will certainly review how we can make it clearer that the terms and conditions include vital information and should be read on the site as a result of your feedback, so thank you for taking the time to provide it. If you would like someone to contact you to discuss this please do contact us at enquiries @ newbury.co.uk. Response date: 26th April 2021

In branch service review

Thank you for helping me open my new account. Reviewed on: 30th September 2025

Reply from Newbury Building Society Thank you for your support – we’re proud to serve our members and always happy to help. Response date: 3rd October 2025

In branch service review

I always come to Thatcham and have been with the whole team they are brilliant, no question is ever too much always greated with a smile. Reviewed on: 30th September 2025

Reply from Newbury Building Society We're so pleased to hear you had a great experience with our Thatcham team – thank you for sharing your feedback. Response date: 3rd October 2025

In branch service review

Megan always greets us with a smile such a sweet young lady. Reviewed on: 30th September 2025

Reply from Newbury Building Society We’re delighted to know you had a positive experience and we’ll pass your comments on to Megan. Response date: 3rd October 2025

In branch service review

I like the friendly staff and seating. Reviewed on: 30th September 2025

Reply from Newbury Building Society We’re so glad you’re happy with our service and we’re always here if you need us. Response date: 3rd October 2025

In branch service review

Brilliant service as always. Anticipated my regular needs. Reviewed on: 30th September 2025

Reply from Newbury Building Society Your feedback means a lot to us and we’re so pleased we could meet your expectations. Response date: 3rd October 2025

In branch service review

Had a problem setting up my accounts online, Bryony helped me set it ip step by step couldn't of done it without her! Big thanks. Reviewed on: 30th September 2025

Reply from Newbury Building Society We’re delighted to know you had a positive experience and we’ll pass your comments on to Bryony. Response date: 3rd October 2025

In branch service review

Branch looks lovely now, massive improvement. Staff very helpful. Reviewed on: 30th September 2025

Reply from Newbury Building Society Thank you for being part of Newbury Building Society – your satisfaction is what we aim for every day. Response date: 3rd October 2025

In branch service review

Always smiles and nothing seems too much trouble. Reviewed on: 30th September 2025

Reply from Newbury Building Society Thank you for your kind words – we’re so pleased you had a great experience with us. Response date: 3rd October 2025

In branch service review

Sending money to bank took a while to set up, otherwise never has a bad experience. Reviewed on: 30th September 2025

Reply from Newbury Building Society Thank you for your kind words – we’re so pleased you had a great experience with us. Response date: 6th October 2025

In branch service review

Just all round very helpful and friendly. Reviewed on: 30th September 2025

Reply from Newbury Building Society Thank you for being part of Newbury Building Society – your satisfaction is what we aim for every day. Response date: 3rd October 2025

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Newbury Building Society: Savings reviews

65% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Newbury Building Society Savings reviews (8674)

Newbury Building Society are time wasters

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

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