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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8675 reviews)

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4.89

Based on 8,675 reviews, last reviewed 4th Mar 2026

65% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Always there when you need them We have been saving in the Newbury Building Society for many years and have always had a very positive and friendly service and have no intention of g... Read more Reviewed on: 4th March 2026

Latest lowest rating:

1

In branch service review Very good, pleasant, very helpful staff and easy transactions. Reviewed on: 31st July 2025

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (8675)

Review of the Newbury Building Society, Savings:

Newbury Building Society are time wasters

I recently applied online to open a new saver account. I opened the account without any problems and I deposited funds. A few days later I received a phone call from a representative of Newbury Building Society informing me that my account will be closed because I live outside of their area of operation. When I mentioned that there was nothing in the account information or the application suggesting that I was not eligible to open the saving account, the response that I got from the representative of the society was that the rule about living in the operation area was stated in some obscure document that was available on their website. Allowing customers to open and fund saving accounts online and then deciding to close these accounts for reasons not mentioned in the account documentation is not a way to do business. It shows that Newbury Building Society is not a serious financial institution. The market is very competitive and my time is far to precious to have to deal with time wasters such as Newbury Building Society. Reviewed on: 26th April 2021

Reply from Newbury Building Society Hello Konstantinos, we are sorry to hear this. The terms and conditions (the document you mention) include full details of regional restriction information which outlines the post codes. To open the account we advise that these should be read and then you must then tick to agree that you have read them to complete the account opening process. We will certainly review how we can make it clearer that the terms and conditions include vital information and should be read on the site as a result of your feedback, so thank you for taking the time to provide it. If you would like someone to contact you to discuss this please do contact us at enquiries @ newbury.co.uk. Response date: 26th April 2021

In branch service review

Always very pleasant, patient and helpful and friendly!. Reviewed on: 30th September 2025

Reply from Newbury Building Society Thank you for your support – we’re proud to serve our members and always happy to help. Response date: 6th October 2025

In branch service review

Thank you - a friendly and professional service. Hope you enjoy your new job - Dorothy. Reviewed on: 30th September 2025

Reply from Newbury Building Society We’re delighted to know you had a positive experience and we’ll pass your comments on to Dorothy. Response date: 6th October 2025

In branch service review

Local. Fixed rate ISA's would be better. Reviewed on: 30th September 2025

Reply from Newbury Building Society We’re always looking to improve, and your comments help us do just that. If you’d like to discuss anything further, please feel free to contact us directly. Response date: 6th October 2025

In branch service review

I like being able to talk face to face. Reviewed on: 30th September 2025

Reply from Newbury Building Society Your feedback means a lot to us and we’re so pleased we could meet your expectations. Response date: 6th October 2025

In branch service review

Nice staff, lovely place, nice environment, good looking nd helpful. Reviewed on: 30th September 2025

Reply from Newbury Building Society It’s lovely to hear you’re happy with the service – thank you for taking the time to leave a review. Response date: 6th October 2025

In branch service review

Jess- Doing well in her new job well done. Reviewed on: 30th September 2025

Reply from Newbury Building Society It’s great to know Jess made a positive impression – thank you for your review. Response date: 6th October 2025

In branch service review

Staff always friendly and explain options etc. clearly. Would recommend. Reviewed on: 30th September 2025

Reply from Newbury Building Society We’re so glad you’re happy with our service and we’re always here if you need us. Response date: 6th October 2025

Great customer service on our doorstep

My wife and I have been investors with Newbury BS for 20 years and always found their counter staff very professional and friendly. Although not necessarily having the highest investment returns, we value their office being near to where we live and their staff attitude to customers. Reviewed on: 26th September 2025

Reply from Newbury Building Society Good morning Patrick, thank you for your kind words. We appreciate you taking the time to leave your feedback. Response date: 29th September 2025

Excellent customer service

Newbury Building Society has provided me with excellent customer service. The staff take the time to explain everything clearly and make the process really easy. Much better than struggling online or trying to talk chatbots. Reviewed on: 26th September 2025

Reply from Newbury Building Society Good morning, thank you so much for taking the time to leave us a review, we really appreciate your kind words. Response date: 29th September 2025

Pleasant environment in the Building Society.

Pleasant environment in the Building Society. Simple functional interface without unnecessary money being spent on it. Friendly , helpful and knowledgeable staff. Everything explained in clearly and concisely. Very informative. No intrusive with regards to personal finance. Would definitely recommend. Reviewed on: 15th September 2025

Reply from Newbury Building Society We’re really glad you had a good experience with us. It’s lovely to hear that everything felt clear, helpful, and relaxed! We appreciate the recommendation, and hope to see you again soon! Response date: 17th September 2025

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Newbury Building Society: Savings reviews

65% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Newbury Building Society Savings reviews (8675)

Newbury Building Society are time wasters

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Great customer service on our doorstep

Excellent customer service

Pleasant environment in the Building Society.

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

Join Smart Money People

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