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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8705 reviews)

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4.88

Based on 8,703 reviews, last reviewed 25th Apr 2026

88% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Opening an Account We open another account. We were guide through the various options by 'B' which was a delightful experience. Paperwork completed in very competent man... Read more Reviewed on: 25th April 2026

Latest lowest rating:

2

I am trying to get online with no luck despite being... I am trying to get online with no luck despite being in touch with Newbury branch Reviewed on: 14th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Savings reviews (8705)

Review of the Newbury Building Society, Savings:

Really friendly, helpful staff and also easy to add funds by internet as well.

I met staff of Newbury Building Society at Abingdon Air Show and liked the sound of the account which I subsequently opened in branch. The service I received in branch was very good and the whole process was very smooth. Since then I have used internet access which again is very user-friendly (I'm not computer-savvy, so need simple systems!). Reviewed on: 4th January 2018

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it Response date: 16th November 2023

18 Days Later and Still Waiting for Account Verification Code!!

I wanted to open a new savings account online 18 days ago, assuming an online account would be very quick to set up. Firstly there were problems trying to set the account up as there was a 'glitch' on the system apparently. Secondly it took 14 days before being able to pay money into the account, even though promised on 3 separate occasions that it would 'be sorted by close of business tomorrow'!! It's now 18 days later and the account is still not finalised as still waiting to receive the required verification code and Welcome Letter, meaning that I cannot withdraw any of the money deposited!! Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we are sorry that you have had this delay and understand your frustration, we would like to contact you directly to discuss this - please email marketing @newbury.co.uk so that we can make contact. Many thanks Response date: 17th February 2023

A successful visit to the Thatcham branch of NBS

John had a wonderful manner, listening and then suggesting things in a non-pushy way. He was knowledgeable and able to implement what I required. Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and your kind words, we appreciate it and we will share your comments with John, who will be so pleased to hear them. Response date: 17th February 2023

Slow to answer messages

Very pleased with account I applied for. But very slow to get set up online with nominated account for payments/deposits. Messages not answered promptly, had to message a second time when no reply within a week. Took 3 weeks in all to get the account fully up & running. Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking time to provide feedback, we are sorry for recent delays in service responses, we have experienced very high volumes of enquiries and account openings. We have made changes to shorten response times during busy periods and keep members updated. Thank you again as it helps to know where we can make improvements. Response date: 17th February 2023

Easy to open account, customer services responded to enquiry quickly.

Would recommend to other customers. Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking the time to provide feedback, we appreciate it. Response date: 17th February 2023

Helpful friendly service

I wanted advice on the right accounts to open to give me some flexibility but also the best interest rates. This was delivered with a great deal of knowledge Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 17th February 2023

It took 10 days to open my account

I opened a new savings account but it was 10 days before I could deposit money into my account. Bad communication, excuses such 'we're very busy' people are off sick' meant that my savings were sitting in my current account (having moved them from my old low interest account) for 10 days. This is not acceptable. Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking time to provide feedback - we do appreciate it. We are sorry you had this experience, and we would like to contact you directly to discuss this. Please do email us at marketing @newbury.co.uk Response date: 17th February 2023

Opening new savings account

Trouble-free application on a nice website Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 17th February 2023

ISA account set up

Real person, prompt response and follow up Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback Richard, we appreciate it. Response date: 17th February 2023

Savings advice

My appointment was very friendly and informative, The advice I received was uncomplicated and helpful Reviewed on: 16th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 17th February 2023

Good service

Advice on best savings account for myself. All options fully explained and when I proceeded was dealt with very professionally. Thank you Reviewed on: 16th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 17th February 2023

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Newbury Building Society: Savings reviews

88% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Newbury Building Society Savings reviews (8705)

Really friendly, helpful staff and also easy to add funds by internet as well.

18 Days Later and Still Waiting for Account Verification Code!!

A successful visit to the Thatcham branch of NBS

Slow to answer messages

Easy to open account, customer services responded to enquiry quickly.

Helpful friendly service

It took 10 days to open my account

Opening new savings account

ISA account set up

Savings advice

Good service

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

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