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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.90 (8752 reviews)

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4.90

Based on 8,752 reviews, last reviewed 26th Jun 2026

54% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Savings Account I met Paula Jones yesterday and she was very informative, helpful and friendly Reviewed on: 26th June 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

Visit provider site Read all reviews See your review

About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Savings reviews (8752)

Review of the Newbury Building Society, Savings:

Really friendly, helpful staff and also easy to add funds by internet as well.

I met staff of Newbury Building Society at Abingdon Air Show and liked the sound of the account which I subsequently opened in branch. The service I received in branch was very good and the whole process was very smooth. Since then I have used internet access which again is very user-friendly (I'm not computer-savvy, so need simple systems!). Reviewed on: 4th January 2018

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it Response date: 16th November 2023

Excellent customer service

Very good all round customer service from explains the type of account plus all the financial and legal documentation as well as ensuring I was comfortable with the type of account I was opening. She also explained other financial savings vehicles the Society had to offer including ISA. Reviewed on: 3rd February 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 3rd February 2023

A good personal service

It is so nice to get a personal service these days. Staff always polite and helpful. It makes you confident about the services they offer Reviewed on: 3rd February 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 3rd February 2023

excellent

First Class -not necessary to say more Reviewed on: 3rd February 2023

Reply from Newbury Building Society Thank you so much for your words! and for taking time to leave feedback - we appreciate it. Response date: 3rd February 2023

Efficient professional service

Very happy with the customer service provided by Julie in Alton Expert advice and done in a timely fashion Reviewed on: 3rd February 2023

Reply from Newbury Building Society Thank you so much for your kind words and for taking time to leave feedback - we appreciate it. We will be sure to share your comments with Julie, who will be so pleased to hear them. Response date: 3rd February 2023

Good rates

Good interest rates with account managed online. Reviewed on: 3rd February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 3rd February 2023

Straightforward process

On the whole, the procedure of opening a new account as a new customer was straightforward. The only minor 'glitch' was a significant delay between the arrival of the first and second of two emails that were required for setting up security for online services. Reviewed on: 3rd February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 3rd February 2023

Good

Good product, friendly & helpful staff Reviewed on: 3rd February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 3rd February 2023

Good once set up

It takes a while, 2 weeks or so, to actually set up and start using properly but seems ok once done. Good rate of interest. Online chat is helpful. It needs an app asap to make signing into one's account easier. Bit cheeky not allowing withdrawal of one's own funds for 14 days. What if it's needed in emergency? Not as slick and sophisticated as say, Nationwide or Skipton but worth it for interest rate. Wish there were more branches though. None down in west countrt. Reviewed on: 3rd February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. We are currently working on updating our system and processes to improve the customer experience and part of this will include an app, so we will update all savers when this is available. Thanks again - we will share your comments with the customer service team who are looking at ways in which we can improve how we do things. Response date: 3rd February 2023

Simple to deal with

Popped into our local branch just before closing and the two friendly, efficient ladies talked us through our current accounts and helped us open a joint account. Very impressed with their knowledge and efficiency. Reviewed on: 3rd February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 3rd February 2023

Super efficient!

From my initial telephone enquiry about opening a new savings account and going on to actually opening it has been so easy with the guidance of the staff at Newbury Building Society. I obviously had a lot of questions to ask and telephone appointments were arranged for me to talk to someone about them, every question was answered clearly and not in a complicated way which can happen when discussing interest rates etc. I highly recommend them. Reviewed on: 3rd February 2023

Reply from Newbury Building Society Thank you so much for your kind words and for taking time to leave feedback - we do appreciate it. Response date: 3rd February 2023

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Newbury Building Society: Savings reviews

54% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Newbury Building Society Savings reviews (8752)

Really friendly, helpful staff and also easy to add funds by internet as well.

Excellent customer service

A good personal service

excellent

Efficient professional service

Good rates

Straightforward process

Good

Good once set up

Simple to deal with

Super efficient!

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

Join Smart Money People

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