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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8710 reviews)

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4.88

Based on 8,709 reviews, last reviewed 28th Apr 2026

87% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Helpful advice to maximise savings. Went into Didcot branch to transfer money from my savings into my ISA, to use my allowance for this year. Helen advised me that I could do a whole acc... Read more Reviewed on: 28th April 2026

Latest lowest rating:

2

I am trying to get online with no luck despite being... I am trying to get online with no luck despite being in touch with Newbury branch Reviewed on: 14th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Savings reviews (8710)

Review of the Newbury Building Society, Savings:

Really friendly, helpful staff and also easy to add funds by internet as well.

I met staff of Newbury Building Society at Abingdon Air Show and liked the sound of the account which I subsequently opened in branch. The service I received in branch was very good and the whole process was very smooth. Since then I have used internet access which again is very user-friendly (I'm not computer-savvy, so need simple systems!). Reviewed on: 4th January 2018

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it Response date: 16th November 2023

Top Tier Customer Service

I opened a savings account with Newbury last year and have been impressed not just with the competitive interest rate I have received (encouraging to see in current economic climate), but the outstanding level of customer service demonstrated by the savings team. My application and funds were processed quickly and I always receive a warm, welcoming and informative approach whenever I contact them. I truly feel like a valued member and not just a statistic as I do with larger financial institutions. Reviewed on: 10th January 2023

Reply from Newbury Building Society Thank you Matthew for taking time to leave feedback and for your kind words - we do appreciate it. Response date: 11th January 2023

Nice people, good explanation and appropriate guidance

We visited the Wokingham branch to open three accounts. The interview was well-conducted, thorough, and provided all appropriate guidance and assurance. The pass books arrived next day with all relevant other materials. Great to deal with real people, face-to-face, and very efficient :) Reviewed on: 10th January 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with the Wokingham team, who will be so pleased to hear them. Response date: 11th January 2023

Superior service

The employees at Newbury truly care about their customer outcomes and their fantastic culture shines through from the top. They are pillars in the local community and it dedicate so much time and energy to volunteering and donating to allow community projects to run. Reviewed on: 10th January 2023

Reply from Newbury Building Society Thank you so much Laura, for your kind words and for taking the time to leave feedback - it makes us very happy to read that our approach is appreciated. Thank you! Response date: 10th January 2023

Efficient and calming.

A relaxed environment to discuss opening or adding to an account.Staff pleasant and helpful. Reviewed on: 9th January 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 10th January 2023

Superb customer service

Staff were very welcoming, received good old-fashioned personal customer service. Appointment was thorough, exploring options and was not rushed, the right mix of professional and friendly. As a customer I felt that I was valued. My dog also enjoyed the attention he received too! Reviewed on: 9th January 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 9th January 2023

Superb customer service

The whole experience, from the telephone call I received to the appointment in the Wokingham branch was excellent. All of the staff were very welcoming and it felt like real, good old-fashioned personal customer service, rather than impersonal transactions (which sadly tends to be the norm elsewhere these days). The appointment was thorough, exploring options and was not rushed. It was the right mix of professional and friendly. As a customer I felt that I was valued. My dog also enjoyed the attention he received too! Reviewed on: 9th January 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. We will be sure to share your comments with the Wokingham branch, who will be so pleased to hear them. Response date: 9th January 2023

very good

everything was explained fully and would recommend other people Reviewed on: 8th January 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us your feedback, thank you. Response date: 9th January 2023

Opening a new account.

Comparing other Bank interest looks good Reviewed on: 8th January 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us your feedback, thank you. Response date: 9th January 2023

They are always knowledgeable and explain the best of products

I have been a member of building society for many years. All the staff are friendly polite and so knowledgeable of the products Reviewed on: 7th January 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 9th January 2023

Friendly Building Society

I phoned for information on opening 2 accounts and the staff I spoke to were very helpful and friendly. My applications were dealt with quickly and efficiently. Reviewed on: 6th January 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it! Response date: 6th January 2023

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Newbury Building Society: Savings reviews

87% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Newbury Building Society Savings reviews (8710)

Really friendly, helpful staff and also easy to add funds by internet as well.

Top Tier Customer Service

Nice people, good explanation and appropriate guidance

Superior service

Efficient and calming.

Superb customer service

Superb customer service

very good

Opening a new account.

They are always knowledgeable and explain the best of products

Friendly Building Society

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

Join Smart Money People

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