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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8795 reviews)

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4.89

Based on 8,795 reviews, last reviewed 14th Sep 2026

20% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

I came in to open an ISA with transferred funds from... I came in to open an ISA with transferred funds from my savings account. My first ISA. Vasilka was brilliant. If I was still working I'd have tried to... Read more Reviewed on: 14th September 2026

Verified source

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8795)

Plain and simple

I knew exactly what to expect from the product I chose as the TC document was well laid out. Registering for online access was also very easy to set up and I feel confident I am able to manage my account online securely. Reviewed on: 13th January 2023

Reply from Newbury Building Society Hi Lynne, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 13th January 2023

Excellent customer service

Dealt with Tracie Kidd, she was excellent and could not do more. Reviewed on: 13th January 2023

Reply from Newbury Building Society Hi, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Tracie, who will be so pleased to hear them. Response date: 13th January 2023

Best financial institution!

Newbury Building Society is great. The customer service is always of a high standard and personal to every need. Reviewed on: 11th January 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 12th January 2023

A fantastic service

Laura, although in training, was extremely efficient and explained everything thoroughly Reviewed on: 11th January 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Laura, who will be so pleased to hear them. Response date: 12th January 2023

Amazing and Friendly Service

The Service at Newbury Building society is exceptional all the staff are very friendly and helpful. The society offer lots of different products and the interest rates are also very good I currently have 3 savings accounts with the society and plan to open more in the future due to the ease and convince of having a local building society! Reviewed on: 11th January 2023

Reply from Newbury Building Society Thank you Leah for taking time to leave feedback and for your kind words. We appreciate it! Response date: 11th January 2023

Top Tier Customer Service

I opened a savings account with Newbury last year and have been impressed not just with the competitive interest rate I have received (encouraging to see in current economic climate), but the outstanding level of customer service demonstrated by the savings team. My application and funds were processed quickly and I always receive a warm, welcoming and informative approach whenever I contact them. I truly feel like a valued member and not just a statistic as I do with larger financial institutions. Reviewed on: 10th January 2023

Reply from Newbury Building Society Thank you Matthew for taking time to leave feedback and for your kind words - we do appreciate it. Response date: 11th January 2023

Nice people, good explanation and appropriate guidance

We visited the Wokingham branch to open three accounts. The interview was well-conducted, thorough, and provided all appropriate guidance and assurance. The pass books arrived next day with all relevant other materials. Great to deal with real people, face-to-face, and very efficient :) Reviewed on: 10th January 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with the Wokingham team, who will be so pleased to hear them. Response date: 11th January 2023

Superior service

The employees at Newbury truly care about their customer outcomes and their fantastic culture shines through from the top. They are pillars in the local community and it dedicate so much time and energy to volunteering and donating to allow community projects to run. Reviewed on: 10th January 2023

Reply from Newbury Building Society Thank you so much Laura, for your kind words and for taking the time to leave feedback - it makes us very happy to read that our approach is appreciated. Thank you! Response date: 10th January 2023

Efficient and calming.

A relaxed environment to discuss opening or adding to an account.Staff pleasant and helpful. Reviewed on: 9th January 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 10th January 2023

Superb customer service

Staff were very welcoming, received good old-fashioned personal customer service. Appointment was thorough, exploring options and was not rushed, the right mix of professional and friendly. As a customer I felt that I was valued. My dog also enjoyed the attention he received too! Reviewed on: 9th January 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 9th January 2023

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