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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8720 reviews)

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4.88

Based on 8,720 reviews, last reviewed 7th May 2026

80% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Always polite and efficient Always polite and efficient at Didcot branch Reviewed on: 7th May 2026

Verified source

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Savings reviews (8720)

Review of the Newbury Building Society, Savings:

Really friendly, helpful staff and also easy to add funds by internet as well.

I met staff of Newbury Building Society at Abingdon Air Show and liked the sound of the account which I subsequently opened in branch. The service I received in branch was very good and the whole process was very smooth. Since then I have used internet access which again is very user-friendly (I'm not computer-savvy, so need simple systems!). Reviewed on: 4th January 2018

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it Response date: 16th November 2023

Newbury Building Society Branch Review

Great office in a central location, next to the library and toilets, with sofas and TV, great Covid facilities. Reviewed on: 1st August 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we appreciate it. Response date: 29th November 2022

Newbury Building Society Branch Review

Robert (the Bruce, an Aberdeen Angus) so kind, patient and cheerful. Reviewed on: 1st August 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 29th November 2022

Over complicated processes

I had trouble logging in to the website because of the over complicated terminology used in the process. You don't seem to think about the user and how you can make it easier to interact with you. Take the process to get into this survey, why do you have 12 or so categories to choose from - too complicated, puts people off making the decision? Have one easy button to start the survey (I'm committed to complete the survey now) and then the first question is "What was you interaction with the Society concerning?". Always think about the user and then test it on several ordinary members before going live. Reviewed on: 1st August 2022

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it and will use this to review the processes and services. All feedback is reviewed with the aim of improving where we can- we will certainly review the points you have raised and thank you once more for taking time to do this. Response date: 1st August 2022

Opening of members account

When I was told this account was available for existing members. The interest you earn was better then in any other account so I decided to open the account in the branch straight away. Reviewed on: 1st August 2022

Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it Response date: 1st August 2022

Newbury Building Society Branch Review

I like having the money in a book. I would like to see a branch in marlborough. Reviewed on: 31st July 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate your feedback. Response date: 29th November 2022

Newbury Building Society Branch Review

My experience at NBS is always excellent, with efficient, friendly service. Reviewed on: 31st July 2022

Reply from Newbury Building Society Hi - we really do appreciate your feedback, thank you. Response date: 29th November 2022

Newbury Building Society Branch Review

Brilliant and splendid! Very good service. Reviewed on: 31st July 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 29th November 2022

Newbury Building Society Branch Review

As always, very efficient and helpful. Reviewed on: 31st July 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 29th November 2022

Newbury Building Society Branch Review

Excellent service, staff went beyond the call of duty. Reviewed on: 31st July 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 29th November 2022

Newbury Building Society Branch Review

Revert to full-time opening please. Reviewed on: 31st July 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback. Response date: 29th November 2022

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Newbury Building Society: Savings reviews

80% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Newbury Building Society Savings reviews (8720)

Really friendly, helpful staff and also easy to add funds by internet as well.

Newbury Building Society Branch Review

Newbury Building Society Branch Review

Over complicated processes

Opening of members account

Newbury Building Society Branch Review

Newbury Building Society Branch Review

Newbury Building Society Branch Review

Newbury Building Society Branch Review

Newbury Building Society Branch Review

Newbury Building Society Branch Review

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

Join Smart Money People

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