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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (7649 reviews)

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4.86

Based on 7,649 reviews, last reviewed 9th May 2025

10% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Branch Access I wanted an account with branch access; this was ideal. Reviewed on: 9th May 2025

Latest lowest rating:

1

NatWest app won't pay in Can't access online to put money into my new accounts Reviewed on: 1st May 2025

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Newbury Building Society Savings reviews (7649)

Easy to open an account

Very helpful staff and efficient Reviewed on: 8th November 2019

Reply from Newbury Building Society Hi Hilary, thank you for taking the time to leave feedback. It's much appreciated. Response date: 11th November 2019

A really good experience

I called in at your Winchester branch to open savings accounts with you at about lunch time last Wednesday. It was a quiet time but I was immediately ushered into a private space where Subhashini Venkatesan took me through all the business and made it so easy. I opened 2 accounts and the passbooks were delivered to me on Thursday. All in all and enjoyable experience and the products seem very good value as well. Reviewed on: 8th November 2019

Reply from Newbury Building Society Hi Eileen, thank you for taking the time to leave feedback, we will be sure to share your comments with Subhashini, welcome to the Newbury! Response date: 8th November 2019

Service

I recently opened a savings account with the Newbury online . The application from start to Finnish was very easy to complete . Communication via e/mail to confirm account setup extremely fast, welcome pack arrived the next day via the post. Fantastic service and a pleasure to do business with. Reviewed on: 8th November 2019

Competitive Savings Rates & Very Friendly Staff

Easy to open my new savings account online, staff were very friendly & helpful when I have contacted the helpline. Reviewed on: 8th November 2019

Reply from Newbury Building Society Hi Annie, thanks for taking the time to leave feedback, it's much appreciated . Response date: 8th November 2019

Great customer service

Wonderful customer service, no call queuing system, excellent knowledgeable staff and good rates too. Reviewed on: 8th November 2019

Opening new bond

Paula from Hungerford branch was brilliant when we recently opened a new saving bond, her customer service was very good, she explained everything step by step. I would highly recommend Newbury Building Society, especially Hungerford branch, not only Paula all the girls are super friendly and efficient Reviewed on: 8th November 2019

Reply from Newbury Building Society Hi Jennifer, thank you for taking the time to leave feedback, it's much appreciated by us all and we will be sure to share your comments with Paula and the Hungerford team. Response date: 8th November 2019

Excellent service, both in branch and by telephone

Staff in your Winchester branch were very friendly and helpful when I went in to casually enquire about savings accounts. Having chosen a particular account to open, I was unable to immediately write a cheque for the initial deposit, but your staff explained how I could send my application by post when I had the first deposit ready and they gave me all the forms and details I needed to do this. Reviewed on: 7th November 2019

Reply from Newbury Building Society Hi Alan, thank you for taking the time to leave feedback, it's much appreciated and we will be sure to share your comments with the team in Winchester. Response date: 7th November 2019

Outstanding

Helpful. Cheerful always go the extra mile. Very caring in the community and the staff do an amazing amount for the community. Reviewed on: 5th November 2019

Straightforward to open other than technical issues

My initial opening of a first account with Newbury was easy, no problems. However, when I came to login to check my funds had been received the online service was down. I just got a screen filled with progamming language. No problems since, so just unfortunate timing I guess. Would be nice if new members could invest more than £3000. Reviewed on: 4th November 2019

Reply from Newbury Building Society Hi kafox, thank you for taking the time to leave feedback, we are sorry to hear you experienced a technical glitch with the online site, hope it has not reoccurred. We will pass your comments to the savings and online teams. Many thanks again. Response date: 4th November 2019

I was well recieved and was helped very nicely opening my new EMA account.

……...Look forward to my next visit! Thanks. Reviewed on: 1st November 2019

Reply from Newbury Building Society Hi Tom, thank you for taking the time to leave feedback, we look forward to seeing you soon! Response date: 1st November 2019

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