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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.90 (8749 reviews)

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4.90

Based on 8,749 reviews, last reviewed 23rd Jun 2026

55% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Changing accounts. I asked about account with higher interest and was immediately helped - all very quick and efficient Reviewed on: 23rd June 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8749)

Settting up new existing member account

NBS notified me promptly when I was eligible. Really excellent customer service from Atthew Harris in the Hungerford branch when I set it it up. Professional, thorough and concise. Reviewed on: 30th April 2022

Reply from Newbury Building Society We're very glad to hear about your good experience in the Hungerford Branch and will be sure to pass your feedback on to Matthew. Thank for for taking the time to leave this review. Response date: 3rd May 2022

EXCELLENT CUSTOMER CARE. POLITE YOUNG GENTLEMAN

OPENING AN ADDITIONAL NEW ACCOUNT TODAY ,THE SERVICE FR0M THE GENLEMAN WAS EXCEPTIONAL.FRIENDLY ,POLITE AND COURTEOUS. Reviewed on: 29th April 2022

Reply from Newbury Building Society We're so glad to hear about your excellent experience. Thank you very much for taking the time to let us know. Response date: 3rd May 2022

An ordinary small Building Society

Could not understand why the question was asked of me whether I was a notable person or knew of a notable person. Accounts with new providers have been opened immediately could not understand the few days it took to open this account especially as I was an existing saver. Nothing to make your society special also why the very low maximum amount to invest in this account not too sure now if I should have opened this account if I wanted to save a reasonable amount with a competitive interest rate. Reviewed on: 29th April 2022

Reply from Newbury Building Society Thank you for your feedback regarding opening an account with us. We take the accuracy and safety of the information we hold on our new and existing members very seriously, therefore, occasionally we have to ask for some additional information when new accounts are opened. If you wish to discuss this further our Direct Sales Manager would be pleased to explain the requirements in more detail. Many thanks again for taking time to provide your comments. Response date: 4th May 2022

Excellent service, efficient and straightforward advice and explanations of terms etc. Lovely advisor.

I was adding funds to an existing account and opening a new ISA . Took far less time than I expected, plus confirmation and passbook for the new ISA arrived in the post next day. Reviewed on: 29th April 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we really appreciate it. Response date: 29th April 2022

Registering for myaccounts

I experienced a few problems whilst registering and then accessing the account, e.g. with my password. However, when I phoned the helpline for assistance I was helped politely and quickly. Very pleased. Reviewed on: 29th April 2022

Reply from Newbury Building Society Many thanks for taking time to leave feedback - we really appreciate it. Response date: 29th April 2022

Local, friendly, courteous and knowledgeable.

Much appreciated the old fashioned courtesy that other financial services don’t have, a chair to sit and discuss your needs, a privacy barrier and kind understanding and knowledgeable staff. A first rate service. Reviewed on: 29th April 2022

Reply from Newbury Building Society Thank you so much for your kind words and for taking time to leave feedback - we appreciate it. Response date: 29th April 2022

Newbury Building Society Branch Review

Excellent on the phone as always Reviewed on: 27th April 2022

Local, Community Driven Savings Products

Really happy with NBS, happy with the service in branch and over the phone. Opened a savings account due to the good rates, and stayed for good work done for charity and the community. Reviewed on: 25th April 2022

Reply from Newbury Building Society Hi - thank you for taking time to leave feedback - we really appreciate it Response date: 25th April 2022

Very satisfied

Having been with the Newbury since 1967 for our first mortgage and various other reasons over the years, we found the service as helpful and satisfying as always. Thankyou. Reviewed on: 25th April 2022

Reply from Newbury Building Society Thank you for your kind words, loyalty and for taking time to leave feedback - we appreciate it. Response date: 26th April 2022

So easy online

Opened an EMA online, wish I'd done it before it was so easy to do and transfer funds from another account for slightly better interest! Reviewed on: 24th April 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 25th April 2022

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