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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.90 (8749 reviews)

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4.90

Based on 8,749 reviews, last reviewed 23rd Jun 2026

55% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Changing accounts. I asked about account with higher interest and was immediately helped - all very quick and efficient Reviewed on: 23rd June 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8749)

Excellent communcation

Good customer service dealing with savings account Reviewed on: 22nd April 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we really appreciate it. Response date: 22nd April 2022

Thank you Rachel!

I went into the Newbury branch today to open up a savings account for my 1 year old daughter. Rachel Hawkins helped me to achieve this and was incredibly helpful. She even helped to entertain my daughter while we were setting it up as well as explaining everything clearly and throughly. She didn't rush to get it done and made sure that she was explaining everything at a pace which I was comfortable with which really made me feel as though she valued me as a customer. I would highly reccomend the building society purely for the fantastic service I recieved today. Thank you Rachel! Reviewed on: 21st April 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Rachel who will be so pleased to hear them. Response date: 22nd April 2022

Opening new investment accounts

Helpful right from the time of my first enquiry two weeks prior to my face-to-face appointment. Pleasant, knowledgeable, courteous. Sought advice from more experienced colleague when something not straightforward needed dealing with. Listened to what I was wanting to do and also made some helpful suggestions for additional possibilities. Subsequent confirmatory paperwork arrived thorough the post as quickly as was expected. Reviewed on: 19th April 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind comments - we do appreciate them. Response date: 20th April 2022

Very helpful

A very good service and advise given . Reviewed on: 19th April 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 20th April 2022

New Customer of Newbury BS

I am new to Newbury BS and I find some of your processes and business ways a bit strange. 1. On entering your web page, I am immediately faced with a advert about "remortgaging". It is too much in my face, I have no interest in "Remortgaging" as I no longer have a mortgage. I object to such" in your face" adverts about things I do not wish to see or talk about. I suspect "remortgaging" is only of interest to about 10% of your customers. Why don't you simply have "remortgaging" as one of your tabs on the top of the page, then I would never use it, but someone interested in "Remortgaging" would happily use it get more information. 2. As part of my introduction to Newbury BS I was given instructions about making bank transfers into my Newbury BS account. The instructions included a bank account number of eight zero's 00000000. I find the use of such a strange looking account number very odd, as it looks like a "dummy account number" used in examples. I have queried the eight zeros and was told it is a valid account, but I do not like it and it gives me concern that the "ways" that Newbury processes things, may not be what I find professional and business like. I have only been a customer for a month so I am willing to give you a few months more to see what else you do that will ether disappoint or please me as your customer. Reviewed on: 19th April 2022

Reply from Newbury Building Society Thank you for your feedback, we are sorry to hear that you have been disappointed with these two issues. Our banner adverts on the website are changed regularly in line with the volume of enquiries we are receiving or activities we have going on, they change weekly or bi-weekly. At present we have seen a large increase in remortgaging requests due to raising mortgage interest rates, our mortgage members are equally as important to us as our savings member in order that we can operate viably. Obviously not all our products or services are relevant to all our members all of the time, so we may well have content that is not of interest to all members from time to time. The bank account is set up through our bank to process transfers as we are not a Payment Service Provider. We are working to make this less concerning as we realise that this can look unorthodox. Response date: 20th April 2022

Excellent help and friendly staff

Opening a new account was immediate. The staff member was kind, knowledgeable and efficient. The best banking experience yet. Reviewed on: 19th April 2022

Reply from Newbury Building Society Thank you for your kind comments and for taking time to leave this feedback - we appreciate it. Welcome to the Newbury! Response date: 20th April 2022

Newbury Building Society Branch Review

The man who served us, Richard was friendly and helpful I have delt with him by phone Reviewed on: 16th April 2022

A Big Thank You

A big thank you to Cassie for her help in advising information on a savings account.Explained in detail and answered any questions accordingly.Nothing was a problem. Reviewed on: 16th April 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will be sure to share your comments with Cassie, who will be so pleased to read them. Response date: 19th April 2022

no pressure

walked in of the street to set up an ISA, staff were welcoming efficient, and there was no trying to sell me additional accounts, all done in around 20 minutes, and building society book arrived the next day in the post. Very impressed with the Winchester branch. thank you Reviewed on: 13th April 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it and we will be sure to share your comments with our colleagues in the branch who will be so pleased to hear this! Response date: 14th April 2022

Existing customer opening a new savings account

Existing customer opening a new savings account whilst signed into the online platform which was simple and quick to complete. Reviewed on: 8th April 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review, we really do appreciate it. Response date: 11th April 2022

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