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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (7649 reviews)

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4.86

Based on 7,649 reviews, last reviewed 9th May 2025

10% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Branch Access I wanted an account with branch access; this was ideal. Reviewed on: 9th May 2025

Latest lowest rating:

1

NatWest app won't pay in Can't access online to put money into my new accounts Reviewed on: 1st May 2025

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Newbury Building Society Savings reviews (7649)

Great but wish transfers were quicker and you could save more.

Great customer experience with no complaints at all. Just a shame that the electronic transfer I made took several days to make it to my new Newbury Account. I am hoping things are speedier on any transfers out when the day comes. Would also be great to save more than the 3K. Reviewed on: 1st November 2019

Reply from Newbury Building Society Hi, thank you for taking the time to leave feedback - we will share your comments with our colleagues. Comments are much appreciated. Response date: 1st November 2019

Refreshingly Good Service

I phoned up to unlock my account the person was friendly and helpful and the phone was answered promptly, I cannot fault the service. Reviewed on: 1st November 2019

Reply from Newbury Building Society Hi Peter, thank you for taking the time to leave feedback. It's much appreciated. Response date: 1st November 2019

Well who New..bury

I'm a regular searcher for good deals but I never thought to look locally until I read an article that told me that I might be missing out, and I was. It was so easy to create an online account and get a good savings rate as a new customer, and it seems that the existing customer rates are even better - wow that's a surprise most banks/building societies don't reward loyalty so its nice to be with somebody that does. Reviewed on: 28th October 2019

Reply from Newbury Building Society Thank you for taking the time to leave feedback, as a mutual we exist for the benefit of our members :-) Welcome to the Newbury! Response date: 29th October 2019

Fabulous customer service

I am delighted to have recently set up a Treasure Plus savings account with the Newbury Building Society. I was pleased with the interest rate offered (much higher than other high street building societies/banks) and I received excellent customer service from Charlotte Couch. She was able to do all the necessary paperwork without me having to make an appointment to return on another day, was extremely professional, helpful and informative, explaining everything very clearly. I was able to phone her directly a few days later to check some details and she was, once more, very helpful. It was so refreshing to be dealt with in this way. Reviewed on: 28th October 2019

Reply from Newbury Building Society Hi Jo, thank you so much for taking the time to leave feedback, Charlotte will be thrilled to read this, and its so rewarding for us to hear your experience has been so positive. Response date: 29th October 2019

New customer - opening a savings account

What a contrast to being a customer at the likes of Santander, where there are two inauthentic employees standing near the entrance to greet you as you enter while only one employee sits behind the cashier's desks. At Newbury Building Society, there were two employees behind cashier's desks when I turned up a little early for my scheduled meeting with Will Simpson. Will was friendly, ethical, informative and efficient in opening a savings account for me as a new customer. As promised, I received my savings book the following morning in the post. Reviewed on: 28th October 2019

Nice company to do business with

I called in to my local branch to open a savings account; the interest rate was competitive and I was keen to find a local company to invest with. The staff at the branch were so friendly and very professional. Very pleased with my investment. Reviewed on: 28th October 2019

Reply from Newbury Building Society Hi Mags, thanks for taking the time to leave feedback, it's much appreciated. And welcome to the Newbury! Response date: 28th October 2019

Good savings interest rate but they don't make it easy ...

I have used many online banks but I can honestly say signing up and depositing money with the Newbury has been the most painful ever. Rather than having one sign up option they have multiple so I ended up creating my account on third attempt. Then I deposited money and had most returned as they had limits which I hadn't seen. Good rate but don't expect a simple application .. practice meditation and calmness in advance ... It will really help. Reviewed on: 19th October 2019

Reply from Newbury Building Society Hi Derek, thank you for taking the time to leave feedback. We are sorry that you have found the online system painful, we are open to suggestions on how we can improve the experience and we are implementing updates regularly. If we can make the accounts limits more visible in the process for example? we will review this point. Response date: 21st October 2019

Experienced Staff

We had meetings with a few other banking services and had to wait weeks for appointments. On speaking to Newbury Building Society we found them offering a good interest and everything was made so easy and we never had to book and wait to discuss what we needed. The member of staff we spoke to guided us directly to what we required and knew the best account for us, amazing service. Reviewed on: 18th October 2019

Reply from Newbury Building Society Thank you for taking the time to leave feedback for us, it's much appreciated. It's great to hear that our service has provided a positive experience for you. Response date: 18th October 2019

Easy to set up new account online

I wanted to open a new account and going into the Accounts Online Tool was able to do this easily and get the account number straight away to arrange a bank transfer. A letter by post confirming terms and conditions etc was received the following day. As the incoming credit did not show straight away I sent a message to check everything was ok and I received a speedy response confirming safe response Reviewed on: 18th October 2019

Reply from Newbury Building Society Thank you for taking the time to leave feedback for us Richard, it's much appreciated by the team that provides this service :-) Response date: 18th October 2019

Liked the 'Welcome to Newbury BS' account

I liked the good interest rate on the 'Welcome to Newbury BS' account. And it was easy to open the account. Reviewed on: 13th October 2019

Reply from Newbury Building Society Hi Peter, thanks for taking the time to leave us feedback, it's much appreciated. Response date: 14th October 2019

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