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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8723 reviews)

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4.88

Based on 8,722 reviews, last reviewed 11th May 2026

79% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Excellent Customer Service Connor was very helpful and gave good advice on the savings account that was appropriate for my circumstances. I would recommend Newbury Building Soc... Read more Reviewed on: 11th May 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Savings reviews (8723)

Review of the Newbury Building Society, Savings:

Really friendly, helpful staff and also easy to add funds by internet as well.

I met staff of Newbury Building Society at Abingdon Air Show and liked the sound of the account which I subsequently opened in branch. The service I received in branch was very good and the whole process was very smooth. Since then I have used internet access which again is very user-friendly (I'm not computer-savvy, so need simple systems!). Reviewed on: 4th January 2018

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it Response date: 16th November 2023

Great service

Went to branch in Newbury to open new savings account. I was very impressed with the service provided. Team member was very helpful with regards what products were available and guiding us to account best suited to our needs. Overall a very good experience Reviewed on: 22nd October 2021

Reply from Newbury Building Society Hi - thank you for your kind words and taking the time to leave feedback - we appreciate it. Response date: 4th November 2021

Fantastic service

I love going to the Basingstoke branch. All the staff are friendly and welcoming. Cassie in particular takes the time to explain everything clearly and goes above and beyond when dealing with any questions or queries I have had. She also remembers little details like a few weeks ago I was going to visit my daughter and on my next visit she asked how I got on. A very high level of personal service which is sadly lacking from a lot of companies these days. Keep up the excellent work. Reviewed on: 20th October 2021

Reply from Newbury Building Society Hi - thank you for taking time to provide feedback - our Basingstoke colleagues, especially Cassie, will be so pleased to hear this. Thank you! Response date: 4th November 2021

Simple straightforward banking. Just as it should be.

I recently opened up a couple of Savings accounts with the Newbury. The service was a refreshing change, simple, quick, professional, & straightforward. Every time I deal with the Newbury my faith the banking section is restored a bit more. Reviewed on: 15th October 2021

Reply from Newbury Building Society HI - thank you for taking the time to leave feedback and for your kind words. We really appreciate it. Response date: 4th November 2021

Introduction to new savings account.

Gladys was excellent at explaining all aspects of the new account to me from what the investment limits were through to the withdrawal limits. As well as other products on offer. I would recommend the Newbury Building Society as a friendly investor to trust going forwards. Reviewed on: 15th October 2021

Reply from Newbury Building Society Thank you for taking the time to provide feedback - we appreciate it and Gladys will be so pleased to hear this. Response date: 4th November 2021

Friendly staff convenient location reasonably good rates under current situation.

Cliff Osborne (Andover office) very helpful. Happy with my choice. Reviewed on: 15th October 2021

Reply from Newbury Building Society Hi - thank you for taking the time to leave feedback - we appreciate it and Cliff will be so pleased to hear your comments. Response date: 4th November 2021

Opening new savings account

I went into the branch in Abingdon and although I didn’t have an appointment was told if I could come back in an hour I could see someone to open a new account.. I had a phone call within the hour saying person I needed to see was now available if I’d like to come in., The whole process was dealt with very professionally by Samantha James who was very informative of the account I opened.. the savings book arrived a few days later and I’m now ready to start my savings. All in all very straight forward experience and the staff in the Abingdon branch are very friendly. Reviewed on: 15th October 2021

Reply from Newbury Building Society Thank you for taking the time to provide feedback - I know Samantha and the team in Abingdon will be so pleased to hear this. Response date: 15th October 2021

Excellent service

Opened a savings account online. Being stupid, I did not understand a part of the process. Phoned for help. Call answered immediately. A charming person was extremely helpful and knowledgable and explained what I needed to do. The whole process took no more than a few minutes. If only more concerns were this efficient. Reviewed on: 15th October 2021

Reply from Newbury Building Society HI - thank you for taking the time to leave feedback for us - we really do appreciate it. Great to hear you had a positive experience! Response date: 15th October 2021

Opening a new member's account

Rachel Hawkins was most pleasant, helpful and efficient in setting up a new account for me. Reviewed on: 15th October 2021

Reply from Newbury Building Society Hi - thank you for your kind words, Rachel will be pleased to hear this - and thank you for taking time to provide feedback. Response date: 15th October 2021

Smooth transaction opening new savings account

Simple and quick to open additional savings account online, welcome pack sent by post very promptly after Reviewed on: 15th October 2021

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 15th October 2021

Opening new savings accounts

We were so pleased with the great level of customer service provided by Tracie at the Andover branch. She was very helpful and efficient ensuring the accounts were opened as soon as possible. Many thanks Reviewed on: 12th October 2021

Reply from Newbury Building Society Thank you for your kind words - I know Tracie will be so pleased to hear this. We appreciate you taking time to provide feedback. Response date: 13th October 2021

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