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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8722 reviews)

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4.88

Based on 8,722 reviews, last reviewed 8th May 2026

79% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Was late at the Branch. Was late at the Branch. Manager kindly, saw me even I did not have an appointment.. I really appriciate and i had a great welcome. Reviewed on: 8th May 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8722)

Excellent service

Will was friendly,knowledgeable,good presentation, honest,and certainly best advice. Thank You Will. Reviewed on: 4th June 2021

Reply from Newbury Building Society Thank you for taking the time to provide feedback - we will be sure to share your comments with Will, who will be so pleased to hear this. Many thanks Response date: 7th June 2021

Great products

All the staff are first class Wonderful to deal with Reviewed on: 4th June 2021

Reply from Newbury Building Society Hi Mike - thank you for taking the time to leave feedback for us - we appreciate it. Response date: 7th June 2021

Registering my account

Instructions were very clear, but it would be helpful if the activation code could be sent via email rather than post to speed up the process. Reviewed on: 4th June 2021

Reply from Newbury Building Society Hi - thank you for taking the time to provide feedback - we appreciate it. We will share your suggestion with our customer service team who will be looking into making the process as simple as we can. Many thanks again. Response date: 7th June 2021

Opening new savings account

Excellent service. Very efficient and all details were simply and very well explained. Reviewed on: 4th June 2021

Reply from Newbury Building Society Hi - Thank you for taking the time to leave feedback - we appreciate it. Response date: 7th June 2021

Very Helpful

We had been with a previous Building Society for 30+ years, but they would not help us with changing to another account with them in Branch, so we withdrew our savings and popped in the our local Branch of Newbury Building Society (without an appointment) and we were able to open the account we wanted, straight away. Not everyone wants to use the internet. Reviewed on: 29th May 2021

Reply from Newbury Building Society Hi Sara, thank you for taking the time to provide feedback - we appreciate it. Welcome to the Newbuty! Response date: 1st June 2021

Excellent help from very knowledgeable staff.

I am disabled and arrived at the Didcot branch on my mobility scooter. The NBS representative was extremely helpful in assisting my entry into the branch and then dealing with my change in address and telephone details. After a discussion regarding an amount of money I had to invest. the representative showed me the alternative investments i could make with NBS, and I chose a suitable product for my needs, which from my own personal previous research, I would find hard to beat. The process in setting this up was very quick and confirming details arrived in the post the next day. I cannot thank the NBS representative enough and would recommend NBS to anyone in the local Newbury area as being better than any of any of the alternative national financial institutions. Reviewed on: 28th May 2021

Reply from Newbury Building Society Hi Peter, thank you for taking the time to provide feedback - we really appreciate it. We will be sure to share your comments with our colleagues in our Didcot branch who will be pleased to hear this. Thanks again. Response date: 1st June 2021

Made to feel like a valued customer

Opened a new account. The opening process was a little old-fashioned (paper form and post) but the communications and speed of transaction were stunning. Even had a follow up call to check all was okay. Hats off to the Alton branch. Reviewed on: 28th May 2021

Reply from Newbury Building Society HI Anthony, thank you for taking the time to leave feedback for us - we appreciate it. We will be sure to share your comments with our colleagues in the Alton branch who will be so pleased to hear this. Response date: 1st June 2021

Good rate, slow set up

The Welcome to Newbury savings account gives a market leading rate but opening the account as a new customer is long winded and slow. The online application form has to be downloaded, printed out, completed and posted to the Society. Also, the form is for different types of account, which is not entirely obvious when completing for the first time. I did not complete a section asking what type of account was to be opened so this caused a further delay. If the form could be completed online, such omissions could easily be highlighted when completing the form and this type of issue avoided. Additionally, there is no option to make an initial deposit electronically at the outset. I had to wait for my account details to be posted to me before I could do this as opposed to sending a cheque with my posted application. This caused a further delay of just over two weeks as the initial letter from the Society failed to arrive. Reviewed on: 28th May 2021

Reply from Newbury Building Society Hi Jon, thank you for taking the time to provide feedback - we appreciate it and will be using it to improve the experience of account opening. We are constantly looking at how we can improve procedures, especially online and your feedback will help us. Apologies for the delays you experienced, we will share your comments with the customer service team. Response date: 28th May 2021

Opening an EMA and connecting the NBS App

Leanne was really great, I called to try and sort out how I could connect a new savings account to see it both on the NBSApp and online using 'myaccounts'. She helped me with what to do and even contacted me again later in the week to check it had all worked - well done Leanne. Reviewed on: 24th May 2021

Reply from Newbury Building Society Hi - thank you for taking the time to provide feedback - we really appreciate it and Leanne will be so pleased to hear this too. Many thanks Response date: 25th May 2021

Opening an Instant Premium account at the Alton Branch, Hampshire.

We opened an account at the Alton branch of the Newbury Building Society that was handled by Caroline Seymow. Caroline was very helpful while taking us through the process, which she explained to us in a professional but friendly manner . This made the process very understandable as new customers. Well done and thanks. Reviewed on: 24th May 2021

Reply from Newbury Building Society Hi - thank you for taking the time to provide feedback - we really appreciate it and know Caroline will be so pleased to hear this. Response date: 25th May 2021

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