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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8722 reviews)

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4.88

Based on 8,722 reviews, last reviewed 8th May 2026

79% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Was late at the Branch. Was late at the Branch. Manager kindly, saw me even I did not have an appointment.. I really appriciate and i had a great welcome. Reviewed on: 8th May 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8722)

Good customer service and good products

I have experienced telephone and branch service recently and on all three occasions the staff were very helpful and friendly and gave good customer service. The only minor comment I would make is that the processes to support online banking are not fully digital yet. After opening an account online I still needed to take hard copy information to a branch to set up the ability to transfer money between my Newbury Building Society account and another bank account. Also after opening an additional joint account in branch, I had to go through a separate validation process to be able to view that account online in addition to my existing Newbury Building Society account that was opened online. Both were minor issues and easily resolved and now that everything is fully up and running, the system is very easy to use. I'm very pleased I chose to save with this company. Reviewed on: 23rd May 2021

Reply from Newbury Building Society Hi Sue - thank you for taking the time to leave feedback and for your comments - these are really helpful to us and will be used as we look at the areas in which our service and processes can be improved. Many thanks Response date: 24th May 2021

Great efficient service

Great service when I came to pay into an existing account and open a new one as well. I was taken through the relevant information and my account opened quickly and easily. I have always had great service from the Thatcham Branch over the last 10 years. Reviewed on: 21st May 2021

Reply from Newbury Building Society HI Tracey, thank you for taking the time to share your feedback - we appreciate it. Response date: 24th May 2021

Transferred funds from Notice Account to new ISA

The process of moving funds to open a new ISA Easy Access Account was made to be be very straight forward by the help of the the assistant. Each step was explained clearly and was completed efficiently. The documents I received detailing the account are most helpful. Reviewed on: 14th May 2021

Reply from Newbury Building Society Hi Colin, thank you for taking the time to provide feedback, we appreciate it. Response date: 17th May 2021

Excellent service

After looking for a better savings account for our money. I looked at the Newbury, being a local business. I was pleased to find the welcome to Newbury account. After downloading and filling in the application forms, I went to the Abingdon branch to open my account. I found Samantha very helpful, and friendly. She explained everything clearly, and was very professional. Reviewed on: 14th May 2021

Reply from Newbury Building Society H Roy, thank you for taking time to provide feedback, we appreciate it. We will be sure to share your comments with Samantha who will be so pleased to hear this, Thank you. Response date: 17th May 2021

Made to feel welcome........

Opened a new ‘welcome to Newbury’ account. Phoned the local Winchester branch with a query. Very helpful and friendly member of staff assisted. Easy process to open new account and very quick too! Would definitely recommend Newbury! Reviewed on: 14th May 2021

Reply from Newbury Building Society Hi Tommy, thank you for taking the time to provide feedback - we appreciate it. Response date: 17th May 2021

Great customer service but a little tedious to set up

I thought the set up process for my account was a little tedious compared to other providers. With those that I have used before, everything can be set up online in one session whereas with Newbury it was 2 or 3 sessions with postal confirmations in-between. The worst bit was waiting to set up your linked account. A message had to be sent asking for it to be done instead of simply actioning it online. Having said that, the customer service on the occasions that I had to make enquiries, was first class with little waiting time and the account that I opened has great interest too. The information on your account is easy to view online. All in all, worthwhile opening an account and I would recommend Newbury as an investment provider. Reviewed on: 12th May 2021

Reply from Newbury Building Society Hi Dave, thank you for taking the time to provide feedback. Your comments are appreciated as we look to improve service experience. They will be shared with our colleagues to review and explore how processes can be improved. Many thanks again. Response date: 13th May 2021

Service

This branch are very helpful and easy Reviewed on: 11th May 2021

Reply from Newbury Building Society Thank you for your feedback - we appreciate it. Response date: 12th May 2021

Savings account advice

I received excellent advice on the telephone of the current status of Newbury building society savings accounts by a very considerate and pleasant customer services employee at the Abingdon branch. This most efficient service has resulted in me opening two accounts as a new member of this Society. Reviewed on: 7th May 2021

Reply from Newbury Building Society HI Hanney, thank you for taking the time to provide feedback and for your kind words. Welcome to the Newbury! Response date: 7th May 2021

Existing members account opening

Excellent service and help in setting this account up and review of savings requirements. Reviewed on: 7th May 2021

Reply from Newbury Building Society Hi Sue - thank you for taking the time to leave feedback for us - we appreciate it. Response date: 7th May 2021

Easy helpful process

Excellent personal service by staff at Wokingham. Always very friendly and treat me as a person and not just another customer. Was very thorough when going through the important details of the account. Made sure that I knew the finer details so I knew that the account was right for me. She even informed me of a future interest rate reduction, honest, and not willing to hide anything, so I could have changed my mind. Reviewed on: 3rd May 2021

Reply from Newbury Building Society Hi Dave - thank you for taking the time to leave feedback and for your kind words - our colleagues in Wokingham will be so pleased to hear this. Thank you. Response date: 4th May 2021

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