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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8805 reviews)

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4.88

Based on 8,805 reviews, last reviewed 25th Sep 2026

22% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent service from Josh at Basingstoke Excellent service from Josh at Basingstoke Reviewed on: 25th September 2026

Verified source

Latest lowest rating:

1

Disaster from start (and still unfinished!) My experience with Newbury has been a non‑stop disaster. The website is riddled with errors, the online journey constantly breaks, and I’ve been repea... Read more Reviewed on: 21st September 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8805)

Very happy with everyone

Extremely efficient & helpful in everyway Reviewed on: 22nd October 2021

Reply from Newbury Building Society Thank you :-) and thank you for leaving feedback - we appreciate it! Response date: 25th October 2021

nice friendly Society

Always friendly and helpful my only complaint would be the website difficult to find way around when opening a new account. Reviewed on: 22nd October 2021

Reply from Newbury Building Society Hi - thank you for taking time to leave feedback - please do let us know next time you speak to someone how we can make the opening account simpler for you - it would be great to see if we could improve this. Many thanks Response date: 25th October 2021

Great service

Went to branch in Newbury to open new savings account. I was very impressed with the service provided. Team member was very helpful with regards what products were available and guiding us to account best suited to our needs. Overall a very good experience Reviewed on: 22nd October 2021

Reply from Newbury Building Society Hi - thank you for your kind words and taking the time to leave feedback - we appreciate it. Response date: 4th November 2021

Fantastic service

I love going to the Basingstoke branch. All the staff are friendly and welcoming. Cassie in particular takes the time to explain everything clearly and goes above and beyond when dealing with any questions or queries I have had. She also remembers little details like a few weeks ago I was going to visit my daughter and on my next visit she asked how I got on. A very high level of personal service which is sadly lacking from a lot of companies these days. Keep up the excellent work. Reviewed on: 20th October 2021

Reply from Newbury Building Society Hi - thank you for taking time to provide feedback - our Basingstoke colleagues, especially Cassie, will be so pleased to hear this. Thank you! Response date: 4th November 2021

Simple straightforward banking. Just as it should be.

I recently opened up a couple of Savings accounts with the Newbury. The service was a refreshing change, simple, quick, professional, & straightforward. Every time I deal with the Newbury my faith the banking section is restored a bit more. Reviewed on: 15th October 2021

Reply from Newbury Building Society HI - thank you for taking the time to leave feedback and for your kind words. We really appreciate it. Response date: 4th November 2021

Introduction to new savings account.

Gladys was excellent at explaining all aspects of the new account to me from what the investment limits were through to the withdrawal limits. As well as other products on offer. I would recommend the Newbury Building Society as a friendly investor to trust going forwards. Reviewed on: 15th October 2021

Reply from Newbury Building Society Thank you for taking the time to provide feedback - we appreciate it and Gladys will be so pleased to hear this. Response date: 4th November 2021

Friendly staff convenient location reasonably good rates under current situation.

Cliff Osborne (Andover office) very helpful. Happy with my choice. Reviewed on: 15th October 2021

Reply from Newbury Building Society Hi - thank you for taking the time to leave feedback - we appreciate it and Cliff will be so pleased to hear your comments. Response date: 4th November 2021

Opening new savings account

I went into the branch in Abingdon and although I didn’t have an appointment was told if I could come back in an hour I could see someone to open a new account.. I had a phone call within the hour saying person I needed to see was now available if I’d like to come in., The whole process was dealt with very professionally by Samantha James who was very informative of the account I opened.. the savings book arrived a few days later and I’m now ready to start my savings. All in all very straight forward experience and the staff in the Abingdon branch are very friendly. Reviewed on: 15th October 2021

Reply from Newbury Building Society Thank you for taking the time to provide feedback - I know Samantha and the team in Abingdon will be so pleased to hear this. Response date: 15th October 2021

Excellent service

Opened a savings account online. Being stupid, I did not understand a part of the process. Phoned for help. Call answered immediately. A charming person was extremely helpful and knowledgable and explained what I needed to do. The whole process took no more than a few minutes. If only more concerns were this efficient. Reviewed on: 15th October 2021

Reply from Newbury Building Society HI - thank you for taking the time to leave feedback for us - we really do appreciate it. Great to hear you had a positive experience! Response date: 15th October 2021

Opening a new member's account

Rachel Hawkins was most pleasant, helpful and efficient in setting up a new account for me. Reviewed on: 15th October 2021

Reply from Newbury Building Society Hi - thank you for your kind words, Rachel will be pleased to hear this - and thank you for taking time to provide feedback. Response date: 15th October 2021

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