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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8722 reviews)

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4.88

Based on 8,722 reviews, last reviewed 8th May 2026

79% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Was late at the Branch. Was late at the Branch. Manager kindly, saw me even I did not have an appointment.. I really appriciate and i had a great welcome. Reviewed on: 8th May 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8722)

Time consuming experience

I opened a new savings account and had to submit a copy of my passport for validation purposes, which I did within minutes of receiving their email. As I had not heard back from Newbury Building Society after a few days, I phoned them up to check on this. The person who answered my query was very pleasant but could not help me with my query. Total waste of my time and effort. Reviewed on: 30th April 2021

Reply from Newbury Building Society Hi - we are sorry to hear this and not our normal level of service - if you would like to contact us on marketing @newbury.co.uk with your details we can follow this up immediately. Response date: 4th May 2021

NBS Positive Experience

Decided to open up an existing members account in branch. Gladys was really approachable, knowledgeable about the account I was interested in & just lovely to deal with, so well done NBS for having such individuals. Reviewed on: 30th April 2021

Reply from Newbury Building Society Hi, thank you for your kind words and for taking the time to leave feedback - we will be sure to share your comments with Gladys who will be so pleased to hear them. Thanks again. Response date: 4th May 2021

Opening existing member account

Gentle but helpful accounts reviews led to opening this account. Then a further helpful follow up phonecall after we had deposited the money in the wrong account, as we'd entered the wrong reference number! Thank you. Reviewed on: 30th April 2021

Reply from Newbury Building Society Hi Sara, thank you for taking the time to leave feedback for us - we appreciate it. Response date: 4th May 2021

Excellent prompt efficient service

Well trained staff offering excellent and prompt service Reviewed on: 30th April 2021

Reply from Newbury Building Society HI John, thank you for taking the time to leave feedback and for your kind words. Response date: 4th May 2021

Excellent service

Very easy to speak with real people in your Wokingham Branch. I spoke with Holly, and she managed to see me that same day. Reviewed on: 30th April 2021

Reply from Newbury Building Society Hi Lynne, thank you for taking the time to leave feedback - we really appreciate and know that Holly will too! Response date: 4th May 2021

Opening a Home Saver Account took a long time.

The account was easy to apply for online as I was already a NBS customer. The account showed up immediately when I logged in but I didn’t receive a message from NBS to confirm I could pay into it as I was supposed to. I rang after several days to ask if I could pay money in and spoke to a very helpful man but when he checked for me he said not to pay in yet. It was several days later before I got the OK to pay money in. I’m surprised it took so long as I was an existing customer. Reviewed on: 30th April 2021

Transferring accounts

I explained what I would like to do. Transfer one account balance to a higher interest account and Tina talked me through it all completed the paperwork then sent it to me to check over and sign. I then had to send it along with my passbook to my branch. Apart from a phone call from Tina confirming some information all has gone through smoothly. Thank you Reviewed on: 30th April 2021

Reply from Newbury Building Society Hi Kim - thank you for taking the time to provide feedback - we appreciate it. Response date: 5th May 2021

annual statement of interest for tax

It would be nice to receive an annual statement of interest for tax for my Newbury Building Society accounts . or even a letter saying the interest rate is going down. Reviewed on: 28th April 2021

Reply from Newbury Building Society Hi Sandra, thank you for your feedback - our annual statements should have been received last week and letters regarding the interest change were sent two weeks ago (around 14 April). Please can you contact our customer service team to check that the contact details we have for you are current? - apologies that you did not receive either of the above communications - we appreciate this is frustrating if you are not receiving these. Response date: 4th May 2021

Friendly and personal

Very friendly, knowledgeable and efficient service with a very personal feel. Reviewed on: 28th April 2021

Reply from Newbury Building Society Hi - thank you for your kind words and for taking the time to leave feedback - we appreciate it. Response date: 5th May 2021

Newbury Building Society are time wasters

I recently applied online to open a new saver account. I opened the account without any problems and I deposited funds. A few days later I received a phone call from a representative of Newbury Building Society informing me that my account will be closed because I live outside of their area of operation. When I mentioned that there was nothing in the account information or the application suggesting that I was not eligible to open the saving account, the response that I got from the representative of the society was that the rule about living in the operation area was stated in some obscure document that was available on their website. Allowing customers to open and fund saving accounts online and then deciding to close these accounts for reasons not mentioned in the account documentation is not a way to do business. It shows that Newbury Building Society is not a serious financial institution. The market is very competitive and my time is far to precious to have to deal with time wasters such as Newbury Building Society. Reviewed on: 26th April 2021

Reply from Newbury Building Society Hello Konstantinos, we are sorry to hear this. The terms and conditions (the document you mention) include full details of regional restriction information which outlines the post codes. To open the account we advise that these should be read and then you must then tick to agree that you have read them to complete the account opening process. We will certainly review how we can make it clearer that the terms and conditions include vital information and should be read on the site as a result of your feedback, so thank you for taking the time to provide it. If you would like someone to contact you to discuss this please do contact us at enquiries @ newbury.co.uk. Response date: 26th April 2021

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