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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8805 reviews)

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4.88

Based on 8,805 reviews, last reviewed 25th Sep 2026

22% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent service from Josh at Basingstoke Excellent service from Josh at Basingstoke Reviewed on: 25th September 2026

Verified source

Latest lowest rating:

1

Disaster from start (and still unfinished!) My experience with Newbury has been a non‑stop disaster. The website is riddled with errors, the online journey constantly breaks, and I’ve been repea... Read more Reviewed on: 21st September 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8805)

Smooth transaction opening new savings account

Simple and quick to open additional savings account online, welcome pack sent by post very promptly after Reviewed on: 15th October 2021

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 15th October 2021

Opening new savings accounts

We were so pleased with the great level of customer service provided by Tracie at the Andover branch. She was very helpful and efficient ensuring the accounts were opened as soon as possible. Many thanks Reviewed on: 12th October 2021

Reply from Newbury Building Society Thank you for your kind words - I know Tracie will be so pleased to hear this. We appreciate you taking time to provide feedback. Response date: 13th October 2021

Great experience

The staff were really helpful, and it was easy to sort everything out. Reviewed on: 10th October 2021

Reply from Newbury Building Society Hi - thank you for taking time to provide feedback - we appreciate it Response date: 11th October 2021

A pleasantand easy introductiontosavingwith Newbury Building Society

I had some pension lump sum money doing nothing and, on the recommendation of a friend, decided to see what Newbury Building Society could do for me. After all, their branch in Thatcham is very convenient for me and I liked the thought of saving with a mutual society. I walked in without an appointment, was seen straight away and within 20 minutes walked out with two savings accounts giving me the optimal return on the sum of money I had deposited. I am very pleased I chose this course of action and was delighted with the service I received - face to face and very "old school". Whilst I was there, there was a steady stream of people depositing or withdrawing and the cashier knew them all personally. Reviewed on: 8th October 2021

Reply from Newbury Building Society HI - thank you for taking the time to leave feedback - we are so pleased to hear that you had a positive experience with us - our colleagues in Thatcham will be so pleased to hear your comments - thank you. Response date: 8th October 2021

Fabulous face to face experience

I went into the Newbury branch for simple update on products. Left having successfully set up a new savings account. With much needed helpful information from very experienced staff who made the whole experience painless and efficient. Thanks you. Brilliant. Reviewed on: 8th October 2021

Reply from Newbury Building Society Hi - thank you for taking the time to provide feedback for us - we really appreciate it. Our colleagues in Newbury branch will also be cheered to hear them too - we do appreciate it. Response date: 8th October 2021

Personal, professional - perfect!

We had unexpectedly come into some money and were unsure of how best to save/invest it. A quick chat with Paula at Hungerford branch was great! She knew all about the products and what Newbury Building Society could offer us. I felt safe in her hands and no question was too trivial or silly... I would recommend that everyone go and have a face-to-face chat to make sure their monies are in the best place for their circumstances - whether you are currently a member or not. Thank you so much - invaluable. I feel more relaxed now knowing I've organised our finances. Reviewed on: 8th October 2021

Reply from Newbury Building Society Hi - thank you so much for your kind words and taking the time to leave feedback. We will share your comments with Paula, who will be so pleased to hear them. Thank you Response date: 8th October 2021

Easy and efficient

Opening my new account was a breeze. Online application submitted and approved in minutes. Reviewed on: 8th October 2021

Reply from Newbury Building Society Hi - thank you - that's great to hear! Thank you for taking time to leave feedback. Response date: 8th October 2021

B

Opening an account . Excellent service. Reviewed on: 7th October 2021

Reply from Newbury Building Society Hi thank you for taking time to provide feedback - we appreciate it. Response date: 8th October 2021

Informative and helpful advice

I had money from another company to go into accounts I had opened with Newbury BS and the advice I was given this day as well as the time before I felt they had my best interests at heart. They made sure that my money was in appropriate accounts to make it work best for me and informed me of my options going forward into the new tax year. Very confident that my money is in a good place for sure. Reviewed on: 7th October 2021

Reply from Newbury Building Society Hi thank you for taking the time to share feedback and for your kind words - we appreciate it Response date: 8th October 2021

Opening savings and isa account

staff dealt with my opening of the two accounts without any problems and the passbooks arrived in the post the next day Reviewed on: 1st October 2021

Reply from Newbury Building Society Thank you for your feedback - we appreciate you taking time to provide it. Response date: 4th October 2021

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