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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8805 reviews)

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4.88

Based on 8,805 reviews, last reviewed 25th Sep 2026

22% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent service from Josh at Basingstoke Excellent service from Josh at Basingstoke Reviewed on: 25th September 2026

Verified source

Latest lowest rating:

1

Disaster from start (and still unfinished!) My experience with Newbury has been a non‑stop disaster. The website is riddled with errors, the online journey constantly breaks, and I’ve been repea... Read more Reviewed on: 21st September 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8805)

Money insafe hands

No waiting, a smile, a pleasant experience Reviewed on: 24th September 2021

Reply from Newbury Building Society Thank you for your kind words and taking the time to leave feedback. Response date: 27th September 2021

Opening a joint savings account

The savings account was relatively easy to open, but despite both being existing customers, the process took a long time. Reviewed on: 24th September 2021

Reply from Newbury Building Society HI - thank you for leaving feedback - we are always looking at way to improve the efficiencies of the processes within the limits of what we are required to follow for regulation and security, apologies that this took longer, we will share your comments with our savings team to review. Many thanks. Response date: 27th September 2021

Helpful and comprehensive advice.

Very thorough and detailed explanations. Reviewed on: 24th September 2021

Reply from Newbury Building Society Hi - thank you for taking time to leave feedback - we appreciate it. Response date: 27th September 2021

Easy and hassle free

Opening a new account online with the Newbury Building Society was easy and very straight forward. I always like dealing with the Newbury. Reviewed on: 24th September 2021

Reply from Newbury Building Society Hi - thank you for the kind words and for taking time to leave feedback - we do appreciate it. Response date: 27th September 2021

Willing to call me instead of having a long e-mail discussion

Kudos to the woman who had the sense to call me when others were sending e-mails that didn't actually answer the questions I was asking. A quick discussion, followed by a clear and sympathetic approach to fixing things was much appreciated. I'm just sorry I have forgotten her name - she did really well in taking the steam out of the situation. Reviewed on: 24th September 2021

Reply from Newbury Building Society HI - thank you for your feedback - it is really helpful and we will try and locate our colleague to let her know. All feedback is reviewed and we will definitely take note of your points here. Thank you. Response date: 27th September 2021

Very helpful staff

On opening a new account in the Thatcham Office the staff were very helpful, courteous and friendly and dealt with my new account in a very professional and efficient way. They are indeed a credit to the Newbury Building Society Reviewed on: 17th September 2021

Reply from Newbury Building Society Hi - thank you for your kind words and for taking the time to leave feedback - our Thatcham team colleagues will be so thrilled to hear this. Response date: 17th September 2021

Knowledgeable, professional yet friendly staff

I was asked what I wanted the account for and was advised accordingly which was prefect for my needs Reviewed on: 17th September 2021

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it! Response date: 17th September 2021

Gladys in the Basingstoke branch

Gladys was fantastic and helped my family and I make decisions for my savings. She was very friendly and made sure I was aware and comfortable with everything that was happening. Reviewed on: 13th September 2021

Reply from Newbury Building Society HI - thank you for taking the time to leave feedback - we really appreciate it and Gladys will be so pleased to hear this. Response date: 14th September 2021

Home Saver

Great Review from Paula Wheeler, amazing service as always! Reviewed on: 10th September 2021

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreciate it and Paula will be so pleased to hear this. Response date: 13th September 2021

Friendly and local

You have been so useful during lockdown, helping me to set up our online accounts. I feel safe with you and I like dealing with local understanding people. I have never had to wait for ages, get passed round, listen to endless music and messages, explain the whole thing several times while someone tries to sell me something I dont want -which makes a lovely change. Reviewed on: 10th September 2021

Reply from Newbury Building Society HI - thank you so much for your kind words and for taking the time to leave feedback - we really do appreciate it. Response date: 13th September 2021

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