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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8805 reviews)

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4.88

Based on 8,805 reviews, last reviewed 25th Sep 2026

22% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent service from Josh at Basingstoke Excellent service from Josh at Basingstoke Reviewed on: 25th September 2026

Verified source

Latest lowest rating:

1

Disaster from start (and still unfinished!) My experience with Newbury has been a non‑stop disaster. The website is riddled with errors, the online journey constantly breaks, and I’ve been repea... Read more Reviewed on: 21st September 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8805)

Explained very well

All handled very efficiently and process explained well, made to feel welcomed and a valued new customer. Reviewed on: 10th September 2021

Reply from Newbury Building Society Hi - thank you for taking time to leave feedback for us - we appreciate it. Response date: 10th September 2021

Opening up a new account

The manager was extremely helpful and made the process very easy to understand and to complete quickly. Highly recommend to others Reviewed on: 10th September 2021

Reply from Newbury Building Society Hi - thank you for taking the time to provide feedback - we really appreciate it. Response date: 10th September 2021

Savings

Cassie Newman explained everything and is a credit to the Newbury Reviewed on: 6th September 2021

Reply from Newbury Building Society Thank you for taking time to leave a review - Cassie will be so pleased to hear this. Response date: 6th September 2021

Excellent service.

Very informative about what Newbery Building Society had to offer and extremely helpful staff. Reviewed on: 4th September 2021

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 6th September 2021

Hassle Free Process

I was pleased to find a BS with a fully online application process. It was easy to register for an account and online services. Smooth and effortless. My only suggestion for future enhancement, although this is perhaps unrelated, is the use of a 2nd factor as part of the log-on process for the online account. Reviewed on: 3rd September 2021

Reply from Newbury Building Society Hi - thank you for taking time to provide feedback - we appreciate it. Thank you also for your good suggestion - which we will share with our development team - we will update this message with progress in this area once we have it. Response date: 6th September 2021

Slow processes & communications

I opened a new Homesaver account on Sunday, 22 Aug via the on-line app. The communication advised that the NBS would need to review & complete the application, advise if any further information was required and send a secure message when this was complete. On Monday, 23 Aug as the new account was showing on-line but having received no communication I decided to try to pay an initial deposit into the account; this worked OK. It was not until Thursday, 26 Aug that a secure message was sent regarding the account having been set up. To date nothing has been received by post. As a comparison, I set up a new account with another building society on the same day. That account was confirmed as up & running the same day and I received new account information by post on Weds. Reviewed on: 3rd September 2021

Reply from Newbury Building Society Hi - thank you for leaving feedback and letting us know about your experience - it is important to us to know when things have not gone smoothly - we would love to explore what happened here and prevent any further issues - please contact us marketing @ newbury.co.uk and let us know your details so that we can investigate. We apologise for these delays and would like to understand more. Response date: 6th September 2021

What a great experience

Having booked an appointment to open an account I was welcomed by name with a friendly smile, and took a seat in a comfortable chair in the bright, clean Alton branch. Opening the account was a pleasant, easy, unrushed yet not slow experience as when went through the various formalities in turn. As a customer experience it was amongst the best I have had, and I remarked at the time on how positively it compared to experiences elsewhere with some of the major banks. I left the branch feeling that my decision to open an account was fully vindicated, on the grounds of customer service alone, and the visit seemed to bode well for the future. Reviewed on: 2nd September 2021

Reply from Newbury Building Society Hi - thank you very much for your kind words and for taking the time to leave feedback - we really do appreciate it and will ensure our colleagues in the Alton branch see this, they will be so pleased. Response date: 3rd September 2021

A very pleasant experience

The staff at the Abingdon NBS were friendly and respectful, they took their time to explain everything to me. Reviewed on: 28th August 2021

Reply from Newbury Building Society HI - thank you for taking the time to leave feedback - we appreciate it and will share your comments with our colleagues in Abingdon branch who will be pleased to hear them. Many thanks Response date: 31st August 2021

Very helpful staff and excellent customer service

From my first phone call to the Newbury Building Society, which was answered by an actual person, actually at the branch, everything was very straightforward. I needed to contact someone four times over setting up accounts and going online. Each call, there was very little wait time, I got to speak to a person without going through machines and the staff were patient and helpful. I couldn't recommend them highly enough. Why can't everything be this easy these days! Reviewed on: 23rd August 2021

Reply from Newbury Building Society Hi - thank you for taking the time to leave feedback for us - we appreciate it, so pleased that you have had a good experience with us. Response date: 24th August 2021

Visit to new Abingdon branch

We really liked the new premises in Abingdon. Front of house staff were welcoming and friendly. Catherine, our advisor, was great and made this visit a really good experience. Would definitely recommend to friends and family. Reviewed on: 20th August 2021

Reply from Newbury Building Society Hi - thank you for taking time to leave feedback - we really appreciate it and will be sure to share your comments with the team in Abingdon, including Catherine who will be so pleased to hear this! Response date: 20th August 2021

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