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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8722 reviews)

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4.88

Based on 8,722 reviews, last reviewed 8th May 2026

79% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Was late at the Branch. Was late at the Branch. Manager kindly, saw me even I did not have an appointment.. I really appriciate and i had a great welcome. Reviewed on: 8th May 2026

Verified source

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8722)

Helpful people

Very helpful and knew what they were talking about. Made sure I understood everything Reviewed on: 13th April 2021

Reply from Newbury Building Society Hi, thank you for taking the time to leave feedback, we really appreciate it. Response date: 14th April 2021

Cash ISA opening

prompt and comprehensive set up details Reviewed on: 12th April 2021

Reply from Newbury Building Society Thank you for your feedback - we appreciate it. Response date: 14th April 2021

New account

Excellent service received from the Andover branch of Newbury Building Society, initially spoke to someone on the phone who assisted with my queries and then visited the branch next day to open my account. Very friendly staff in the branch and a very quick and easy process to setup the account. My bank book has been received in the post and the online setup for the account was also very easy, better interest rate as well than the normal banks! Reviewed on: 10th April 2021

Reply from Newbury Building Society Hi Dave - thank you for your kind words and for taking the time to leave feedback for us - we appreciate it. Response date: 12th April 2021

Good products, but slightly clunky website

The building society has a good range of products and are easy to deal with. Just slightly let down by a rather clunky website, but as a smaller provider it’s not surprising it’s more basic Reviewed on: 9th April 2021

Reply from Newbury Building Society Hi Jon, thank you for taking the time to provide feedback - we are always keen to hear how we can improve, if you have any further suggestions please do not hesitate to let us know what we can be doing better or what has been frustrating to you. marketing @ newbury.co.uk Response date: 9th April 2021

Excellent customer service

Im a new customer to the newbury. First impressions? Surprise ,a person at the branch im with answered the phone, something i dont recall ever happening anywhere else.l also received comprehensive details of the account i was about to open and a follow up call. Well done newbury Reviewed on: 9th April 2021

Reply from Newbury Building Society Hi Barry - many thanks for taking the time to provide feedback for us - we really appreciate it. And welcome to the Newbury! Response date: 9th April 2021

A nice reward for Loyalty

It is very nice for Newbury to offer an account that rewards loyalty Reviewed on: 9th April 2021

Reply from Newbury Building Society Hi John, thank you for taking the time to leave feedback - we really appreciate it. Response date: 9th April 2021

Very helpful

Staff very helpful and it’s nice to visit a bank where people are smiling. Reviewed on: 9th April 2021

Reply from Newbury Building Society Hi Jack - and now we are smiling even more! Thank you for taking the time to leave feedback - we appreciate it. Response date: 9th April 2021

Efficient friendly service

Popped into the branch to open a new member savings account. Staff were incredibly friendly and informative. Whole thing was done and dusted within 15 minutes, and my expectations over next steps very clearly managed, and followed through on and promised. Very easy business to deal with based on my limited interaction to date. Reviewed on: 9th April 2021

Reply from Newbury Building Society Hi Caroline - thank you for taking the time to leave feedback for us - we appreciate it. Response date: 9th April 2021

Prompt and efficient service. Good cash ISA product

New potential customer. Telephoned Andover branch for advice re i.d etc. Immediate answer and information given clear and concise by Matt. Visited Andover branch later that morning all sorted with great efficiency by Tracie, Have already recommended my daughter to ring or pay you a visit re ISA's. Good, local, old fashioned service with a smile. Face to face essential in my view and good Covid discipline in place. Good products from a trusted long established source. Reviewed on: 5th April 2021

Reply from Newbury Building Society HI - thank you for taking the time to leave feedback for us - and for your kind comments - we appreciate it. Response date: 6th April 2021

Super helpful

Nothing was to much trouble to get the account opened. Very very helpful Reviewed on: 3rd April 2021

Reply from Newbury Building Society Hi - thank you for leaving feedback - we appreciate it! Response date: 6th April 2021

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